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Category: Customer Service Jobs

  • Customer Care Representative at SnappyExchange | Morning and Night Shift

    Customer Care Representative at SnappyExchange | Morning and Night Shift

    Customer Care Representative at SnappyExchange

    SnappyExchange is a customer-focused digital trading platform that enables users to trade gift cards and cryptocurrencies, as well as purchase airtime, data, and pay bills.

    We prioritize providing a seamless, user-friendly experience through our mobile app and website to make digital transactions effortless for our customers.

    We are recruiting to fill the position below:

    Job Title: Customer Care Representative (Morning and Night Shift)

    • Location: Ikeja, Lagos
    • Employment Type: Full-time
    • Salary: N100,000 monthly.

    Responsibilities

    • Manage incoming calls.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Follow communication procedures, guidelines and policies.
    • Take the extra mile to engage customers.
    • Online customer management and ability to resolve issues.

    Basic Requirements

    • BSc/HND/ND.
    • 1 – 2 years of work experience.
    • Gender: Female.
    • Age: 20-27 Years.

    Application Closing Date: 31st December, 2024.

    Note

    • Residence within Ikeja or places closer to Ikeja is a criteria.
    • Only short-listed candidates will be contacted for the interview.

    Apply here

  • Harbourage is Hiring

    Harbourage is Hiring

    Harbourage is Hiring for the following Roles 

    • Customer Service Executive
    • Graphics Designer
    • Marketing and Sales Executive

    Locations: Abuja

    Job Type: Full-time

    Deadlines: 20th December, 2024

    About Harbourage

    Harbourage Ltd is a real estate firm dedicated to redefining urban landscapes through visionary property development.

    With a commitment to excellence, innovation, and sustainable growth, Harbourage Ltd is establishing itself as a vanguard in the real estate industry, consistently delivering projects that elevate standards and exceed expectations.

     

    Customer Service Executive

    • Salary: #200k – #300k monthly

    Key Responsibilities of the Customer Service Executive

    • Respond to client inquiries via phone, email, and in-person with professionalism and courtesy.
    • Provide detailed information about HARBOURAGE properties and services, addressing client needs and resolving concerns.
    • Maintain accurate records of client interactions, feedback, and follow-ups using CRM tools.
    • Collaborate with sales, marketing, and project teams to ensure seamless client communication and satisfaction.
    • Assist clients during property tours and provide updates on project milestones.
    • Handle complaints diplomatically, escalating complex issues to management when necessary.
    • Contribute to the continuous improvement of client service processes and systems.

    Requirements:

    • Proven experience in a customer service role, preferably in real estate or luxury services.
    • Excellent verbal and written communication skills.
    • Strong problem-solving abilities and attention to detail.
    • Proficiency in CRM software and basic office applications.
    • Ability to remain calm under pressure and handle multiple tasks effectively.
    • A client-centric approach with a passion for delivering exceptional experiences.
    • Minimum of an B.Sc or HND qualification; additional certifications in customer service or communication are advantageous.

    Benefits:

    • Competitive salary with opportunities for career advancement.
    • Training and development programs.
    • Collaborative and supportive work environment

    Apply Here for the Customer Service Executive

     

    Graphics Designer

    • Salary: #50,000 – #100,000 monthly

    Key Responsibilities of the Graphics Designer

    • Design and produce high-quality graphics for social media posts, advertisements, brochures, and other marketing materials.
    • Collaborate with the marketing team to develop visual concepts that align with HARBOURAGE’s branding and messaging.
    • Create visually appealing presentations, newsletters, and infographics to support internal and external communications.
    • Manage multiple design projects simultaneously, meeting deadlines and maintaining high standards of quality.
    • Stay updated on design trends and tools to ensure fresh and innovative approaches.
    • Adapt designs for various formats and platforms, ensuring consistency and accuracy.
    • Work with printers and other vendors to ensure print materials meet brand standards and specifications.

    Requirements

    • Proven experience as a Graphic Designer, with a strong portfolio showcasing diverse creative projects.
    • Proficiency in design software, including Adobe Creative Suite (Photoshop, Illustrator, InDesign).
    • Strong attention to detail and a keen eye for aesthetics and visual storytelling.
    • Ability to work collaboratively in a team environment while managing multiple projects.
    • Knowledge of social media trends and experience designing content for platforms like Instagram, Facebook, and LinkedIn.
    • Familiarity with branding principles and the ability to adhere to brand guidelines.

    Benefits:

    • Training and development programs.
    • Collaborative and supportive work environment

    Apply Here for the Graphics Designer

     

    Marketing and Sales executive

    • Salary: #150,000 – #200,000 monthly

    Key Responsibilities of the Marketing and Sales executive

    • Develop and execute marketing campaigns to promote HARBOURAGE properties and projects.
    • Identify and engage potential clients, building a robust network of high-net-worth individuals and investors.
    • Conduct property tours and presentations, highlighting unique selling points to prospective buyers.
    • Collaborate with the branding team to create compelling content for social media, brochures, and advertisements.
    • Monitor market trends and provide insights to refine marketing and sales strategies.
    • Ensure client satisfaction by maintaining strong relationships and addressing inquiries promptly.
    • Negotiate contracts and close sales, meeting or exceeding monthly sales targets.

    Requirements

    • Bachelor’s degree in Marketing, Business Administration, or a related field.
    • Proven experience (2–5 years) in sales or marketing, preferably in the real estate sector.
    • Exceptional communication and negotiation skills.
    • Strong understanding of social media platforms and digital marketing strategies.
    • A track record of meeting sales targets and managing client relationships.
    • Self-motivated, results-driven, and adaptable to dynamic market demands.
    • Proficiency in CRM tools and Microsoft Office Suite.
    • Familiarity with the Abuja real estate market is a plus.

    Benefits:

    • Competitive salary with opportunities for career advancement.
    • Training and development programs.
    • Collaborative and supportive work environment.

    Apply Here for the Marketing and Sales executive

     

     

  • Remote Client Relationship Manager at Bave Design Studio

    Remote Client Relationship Manager at Bave Design Studio

    Remote Client Relationship Manager at Bave Design Studio

    • Location: Remote
    • Job Type: Full-time

    About Bave Design Studio

    Bave Design Studio is a web design company that specializes in WordPress design, Shopify Design. We create beautiful designs that satisfy you and attract your customers

    Summary of the Role – Remote Client Relationship Manager at Bave Design Studio

    • We are seeking an experienced and proactive Client Relationship Manager  to oversee client relationships, ensuring seamless communication and exceptional service delivery.
    • The ideal candidate will have knowledge of WordPress and prior experience designing WooCommerce websites, enabling them to effectively guide clients through project requirements and updates.

    Key Responsibilities of the Remote Client Relationship Manager at Bave Design Studio

    • Serve as the primary point of contact for assigned clients, managing all communication and ensuring client satisfaction.
    • Understand client needs and provide tailored solutions in collaboration with the development team.
    • Translate client requirements into actionable tasks for the design and development teams.
    • Oversee project timelines, milestones, and deliverables to ensure on-time and high-quality delivery.
    • Troubleshoot basic WordPress and WooCommerce issues to provide first-level support to clients when needed.
    • Educate clients on how to use their websites, including WooCommerce functionalities, as required.
    • Foster long-term client relationships and identify opportunities for upselling or cross-selling services.
    • Maintain detailed records of client interactions, project progress, and feedback using internal tools.

    Requirements

    • Proven experience in client management or account management, preferably in the web design or digital marketing industry.
    • Strong knowledge of WordPress and prior experience designing or managing a WooCommerce website.
    • Excellent communication and interpersonal skills, with the ability to manage multiple client accounts simultaneously.
    • Strong organizational and time-management skills.
    • Ability to troubleshoot and explain technical concepts to non-technical clients.
    • Proficiency in tools like project management software, email communication tools, and CRM platforms.

    Preferred Skills

    • Experience with basic on-page SEO strategies.
    • Familiarity with design tools like Figma
    • Knowledge of web hosting and domain management.

    Apply Here for the Remote Client Relationship Manager at Bave Design Studio

     

  • Contact Centre Officer at Careers Verified

    Contact Centre Officer at Careers Verified

    Contact Centre Officer at Careers Verified

    • Location Lagos
    • Job Type Full-time
    • Deadline: 31st December, 2025

    About Careers Verified

    At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community.

    Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market.

    We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results.

    What sets us apart is the depth of our capabilities, creative problem-solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

    Key Responsibilities of the Contact Centre Officer at Careers Verified

    • Customer Interaction:
      • Respond promptly to customer inquiries via phone, email, chat, or other channels.
      • Handle customer complaints and provide appropriate solutions within the established time limits.
      • Record customer information and communication details accurately in the system.
    • Problem Resolution:
      • Identify and assess customer needs to provide timely and effective solutions.
      • Escalate unresolved issues to higher management or relevant departments as necessary.
    • Information Management:
      • Stay updated on company products, services, policies, and procedures to assist customers effectively.
      • Provide accurate information to customers regarding product usage, services, and promotions.
    • Operational Excellence:
      • Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
      • Follow contact center scripts, guidelines, and compliance requirements.
    • Collaboration:
      • Work with team members to ensure consistent service quality.
      • Share customer feedback with the relevant teams to improve processes and offerings.
    • Administrative Tasks:
      • Maintain detailed records of customer interactions.
      • Generate and submit daily or weekly reports to the Contact Center Manager.

    Qualifications needed for the Contact Centre Officer at Careers Verified

    • Experience: Previous experience in customer service or a contact center environment is preferred.
    • Skills:
      • Excellent verbal and written communication skills.
      • Strong problem-solving and multitasking abilities.
      • Proficiency in customer relationship management (CRM) software and basic computer applications.

    Deadline: 31st December, 2024

    Apply Here for Contact Centre Officer at Careers Verified

     

     

     

  • Customer Relationship Executive at Apex Network 

    Customer Relationship Executive at Apex Network 

    Customer Relationship Executive at Apex Network

    • Location: Lagos
    • Job Type: Full-time

    About Apex Network 

    We are Virtual Assets Service Provider, We provide a wide range of decentralized asset exchange service.

    Role Description 

    • Apex Network is looking for a proactive Customer Relationship Executive to become the face of our company and cultivate strong relationships with our customers.
    • In this role, you will be responsible for managing customer accounts, addressing inquiries, and ensuring an exceptional level of service throughout the customer journey.
    • Your primary goal will be to understand customer needs, provide tailored solutions, and effectively communicate our product offerings.
    • You will work closely with various teams to resolve any issues and enhance the overall customer experience.
    • Your skills in relationship-building and customer service will be crucial to increasing customer loyalty and retention.

    Requirements for the Customer Relationship Executive at Apex Network 

    • Bachelor’s degree in Business, Communications, or a related field.
    • 2+ years of experience in customer service or relationship management.
    • Excellent communication and interpersonal skills; ability to build rapport with customers.
    • Strong problem-solving abilities and a proactive approach to customer needs.
    • Experience with CRM software and customer management tools.
    • Ability to work independently and manage multiple customer accounts effectively.
    • Passion for providing top-notch customer service and enhancing the customer experience.

    Benefits

    • Attractive Salary Package
    • Mandatory Benefits (including pension, HMO, and more)
    • Excellent Working Environment

    Apply Here for Customer Relationship Executive at Apex Network

  • Customer Care Representative at TeamAce Limited

    Customer Care Representative at TeamAce Limited

    Customer Care Representative at TeamAce Limited

    • Location: Delta
    • Job Type: Full-time
    • Salary: N100,000 – N130,000 monthly

    About TeamAce Limited

    At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology.

    We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the prize and thrive.

    Key Responsibilities of the Customer Care Representative at TeamAce Limited

    • Follow-up: Ensuring customer problems are resolved and satisfaction is achieved.
    • New User Engagement: Welcoming and assisting new users, connecting them to account officers.
    • Driver Support: Helping new drivers with vehicle inspections and following up for timely completion.
    • Availability: Being available for up to 12 hours daily to handle interactions on short notice.
    • Issue Resolution: Managing complaints and escalating complex issues.
    • Customer Satisfaction: Ensuring customers feel valued in every interaction.
    • Product Knowledge: Staying updated on platform features.
    • Collaboration: Working with other departments to resolve issues.
    • Record Keeping: Maintaining detailed records of interactions and resolutions.

    Requirements:

    • Minimum of OND any related field.
    • Minimum of 1 years’ experience in Similar Industry

    Apply Here for Customer Care Representative at TeamAce Limited

  • Front Desk / Customer Service Officer (NYSC) at Gadol Finance Company Limited

    Front Desk / Customer Service Officer (NYSC) at Gadol Finance Company Limited

    Gadol Finance Company Limited is a leading financial services firm dedicated to delivering exceptional value to our clients through innovative financial solutions.

    We are committed to upholding the highest standards of integrity, professionalism, and excellence in all our operations.

    We are recruiting to fill the position below:

    Job Title: Front Desk / Customer Service Officer (NYSC)

    Location: Abuja (FCT)

    Job Description

    • We are seeking a dynamic NYSC Corps Member to serve as our Front Desk/Customer Service Representative, acting as the first point of contact for our esteemed clients at Gadol Finance Company Limited.
    • This role combines professional reception duties with administrative support, offering an excellent opportunity for a fresh graduate to gain hands-on experience in the financial services sector while developing essential business skills.
    • The ideal candidate will demonstrate exceptional communication abilities, maintain a welcoming office environment, and efficiently handle front desk operations while supporting our team’s daily activities.

    Responsibilities

    • Serve as the first point of contact for clients and visitors, providing a warm and professional welcome.
    • Manage incoming calls and inquiries, directing them to the appropriate departments.
    • Assist with administrative tasks, including scheduling appointments and maintaining office supplies.

    Requirements

    • Currently undergoing NYSC or a recent graduate.
    • Strong communication and interpersonal skills.
    • Proficiency in Microsoft Office Suite and general office management.

    Application Closing Date: 30th November, 2024.

  • Customer Service Officers at MyJobMag Limited

    Customer Service Officers at MyJobMag Limited

    Customer Service Officers at MyJobMag Limited

    • Location: Lagos
    • Job Type: Full-time
    • Salary: ₦150,000 – ₦200,000/month

    About MyJobMag

    MyJobMag’s goal is to solve the fundamental employment challenge in Africa which cuts across employer-employee quality and discovery.

    From internship coaching, career counselling, training to personalized job discovery, we are everything to the candidate.

    We made checking newspapers obsolete while going a step further to prepare candidates for the open jobs and workplace.

    MyJobMag is neither a “normal” job listing platform nor just another HR company, but a career company leveraging technology to solve human resources and education needs in Africa hence, increasing profitability from both personal and corporate perspectives.

    Location Requirement 

    • Please note that applications will only be considered from individuals who reside in Victoria Island (V.I.), Ikoyi, or Lekki, Lagos.
    • This preference is essential due to the time-sensitive nature of the schedule.
    • Join a dynamic team, a leading digital platform for cryptocurrency and gift card transactions.

    Expertise Level:

    • Open for candidates with junior-level experience

    Work Schedule:

    • The Customer Service Officer’s work schedule consists of morning, afternoon, and night shifts.

    Shift Schedule:

    • Morning Shift: 7 AM – 2 PM
    • Afternoon Shift: 2 PM – 9 PM
    • Night Shift: 9 PM – 7 AM

    Work Arrangement:

    • Fully report to the office location in Lekki, Lagos

    Job Summary:

    • Manage user transactions using our specialized admin interface.

    Responsibilities of the Customer Service Officers at MyJobMag Limited

    • Process customer transactions promptly
    • Provide transaction-related support to customers
    • Educate customers about our products and services
    • Maintain accurate transaction records

    Requirements for the Customer Service Officers at MyJobMag Limited

    • Multitasking and time management skills
    • Ability to work independently
    • Willingness to work night and weekend shifts
    • Computer literacy with an average typing speed
    • Proximity to our Lekki, Lagos office
    • Strong communication and interpersonal skills
    • Attention to detail

    Only shortlisted candidates will be contacted.

    Apply Here for the Customer Service Officers at MyJobMag Limited

  • Customer Service Rep Needed at Reflex Africa

    Customer Service Rep Needed at Reflex Africa

    About Reflex Africa

    Reflex Africa is dedicated to enhancing the lives of people across Africa by providing innovative solutions and exceptional service in various sectors. Our commitment to customer satisfaction is at the heart of everything we do.

    We are looking for a motivated and empathetic Customer Service Representative to join our team and provide outstanding support to our growing customer base.

    Reflex Africa aims to provide practical and bespoke solutions to support our clients in bridging the gap between strategy development, and talent acquisition.

    We need customer service representatives who are friendly, knowledgeable, and ready to provide the best service to our customers.

    Job Responsibilities:

    • Customer Support: Respond to customer inquiries via phone, email, and chat, addressing their concerns and questions in a professional and friendly manner.
    • Issue Resolution: Resolve customer issues promptly by understanding their needs and providing solutions or escalating them to the relevant departments.
    • Product Knowledge: Develop in-depth knowledge of Reflex Africa’s products and services to provide accurate information and educate customers.
    • Record Keeping: Document all interactions with customers in the CRM system, ensuring accuracy and clarity in each entry.
    • Customer Satisfaction: Gather customer feedback to identify opportunities for improvement, and work closely with the team to enhance the customer experience.
    • Team Collaboration: Work alongside team members to meet company goals and deliver a consistent, positive customer experience.

    Requirements

    • A minimum of HND/BSC
    • Technological skills in computer systems well
    • Ability to prioritize customer satisfaction and find the best solution

    Salary: N120k – N150k

    How to Apply:

    interested candidates should send their cv to: [email protected]

  • Remote Customer Experience Manager at Juice Power

    Remote Customer Experience Manager at Juice Power

    Job Summary

    Juice Power is seeking a proactive and dedicated Customer Experience Manager (CEM) to lead our customer service department.

    The ideal candidate will anticipate customer concerns, especially regarding shipment delays, and design effective resolution strategies.

    You will be responsible for overseeing customer satisfaction, ensuring timely support, and maintaining customer loyalty through high-quality service and problem-solving.

    Job Title: Customer Experience Manager

    Location: Remote (Work From Home)

    Salary: ₦400,000 – ₦600,000 per month

    Job Type: Full-time

    Key Responsibilities

    • Customer Service Leadership: Manage the entire customer service department, ensuring quick and effective solutions for customer issues.
    • Order & Shipment Monitoring: Proactively oversee order fulfillment and shipping processes, identifying potential delays and creating rapid resolutions to prevent dissatisfaction.
    • Training & Development: Develop and implement comprehensive training programs for customer service representatives to enhance their ability to resolve diverse customer inquiries.
    • Customer Feedback Management: Regularly track customer feedback and reviews to ensure that all interactions reflect a positive experience.
    • Issue Resolution: Handle complex or escalated customer issues, collaborating with other departments to provide timely and personalized resolutions.
    • Process Improvement: Continuously assess and recommend improvements to customer service workflows to enhance efficiency and reduce delays.
    • Cross-Departmental Collaboration: Work closely with product, sales, and operations teams to ensure customer insights are shared across the organization, driving improvements and supporting business growth.

    Requirements

    • Experience: Proven experience in customer service management with a track record of resolving customer issues efficiently.
    • Leadership Skills: Strong leadership and team management abilities, with a focus on training and performance improvement.
    • Problem-Solving: Excellent communication and problem-solving skills, capable of handling escalated issues and customer complaints.
    • Customer Focus: Ability to anticipate customer needs and develop strategies to maintain high levels of satisfaction.
    • Technical Skills: Experience with customer service software and tools (CRM systems, help desk software) is an advantage.

    How to Apply

    Interested candidates should apply here by submitting their resumes and completing the application form.

    Apply here

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