Job Openings at Gender Equality, Peace and Development Centre (GEPaDC)
Gender Equality, Peace and Development Centre (GEPaDC) is a non governmental, non-partisan, non-religious and not-for-profit organization whose goal is the “promotion of gender equality, Peace and sustainable development in Nigeria”.
Gender Equality, Peace and Development Centre is hiring for the following Job Openings:
- Project Manager
- Customer Relationship Manager
Project Manager
- Location: Borno
- Job Type: Full-time
Responsibilities
- Regularly analyze the context, risks, operational access issues and availability of resources, about project objectives, and define support requirements to ensure effective implementation.
- The support project team ensures that the individuals work effectively together as a team to achieve the project objectives.
- Provides leadership and management to the project team.
- Line manages project team, including regular performance management and appraisals.
- The support project team ensures that the individuals work effectively together as a team to achieve the project objectives.
- Oversee project budget and preparation and analysis of the actual expenditures vs budget with the project team.
- Ensure Project cycle management processes and tools (including detailed implementation plans and annual work plans) are effectively implemented to achieve project results and comply with donor requirements, government, and partnership agreements.
- Ensure all team members and all other colleagues uphold GEPaDC shared values in all aspects of their work, and perform their duties and functions in a collaborative, effective and supportive team environment.
- The program manager will be responsible and ultimately accountable for the project’s strategic direction, planning, quality programming and implementation, financial management, team leadership, stakeholders and partner relationships and donor deliverables.
- Develop collaborative and open working relationships with partners and beneficiaries.
- Oversees all project component leads
Key Competencies
- Strong communication skills: oral, written and presentation skills.
- Should be a team player and culturally sensitive.
- Demonstrated proficiency in computer applications such as Ms Word, Excel, Email and utilization of the internet.
- Goal-oriented, organized team player.
- Creative problem solver who thrives when presented with a challenge.
- Extremely flexible and have the ability to cope with stressful situations.
- Commitment to and understanding of GEPaDC’s aims, values, and principles.
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Customer Relationship Manager
- Location: Lagos
- Job Type: Full-time
Responsibilities
- Establish and manage the complaint and feedback mechanism for the project component by GEPaDC
- Receive complaints and feedback and respond to enquiries at the complaint desk at program sites.
- Build staff awareness and commitment to a complaint mechanism, ensuring that all SOPs and GEPaDC core values are respected.
- Refer program-specific complaints to MEAL Officer and SMT for follow-up.
- Build staff awareness and commitment to a complaint’s mechanism.
- Ensuring that all SOPs and organizations/donors’ core policies are respected.
- Ensure regular maintenance of complaints and feedback database/ information System and ensure information is shared on a regular basis.
- Carry out regular community feedback functions, ensuring that all SOPs and GEPaDC core policies are respected.
- Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences.
- Lodge all feedback, complaints, and response in the CFM database.
- Support to ensure complaints are closed within the appropriate timeframe including those reported from the GEPaDC toll-free line.
- Ensure the CFM database is forwarded to the MEAL officer on a monthly basis and important complaints from complaint desks and suggestion boxes are reported immediately.
- Provide accurate information related to the subject beneficiary matter and other related ongoing activities.
- Ensure accurate recording of all the data related to the beneficiary.
- Submit internal, and accurate reports to the concerned program focal person. The reports will be submitted weekly, or daily according to the urgency of the complaint; include monthly recommendations, if needed, to MEAL Coordinator and Senior Protection Officer as received.
- Accurately refer cases internally within the departments – with the support of the MEAL Officer- following the standard operating procedures set for the referral system within GEPaDC.
- Follow up and receive weekly feedback and case status progress related to the internal cases referred to the projects.
- Ensure all documents and actions taken are documented, and feedback is given back to the beneficiary.
- Regular field visits and work with Protection and GBV Officers in the collection of complaints and feedback to the complainants.
- Perform any other responsibility assigned by Line manager
Key Competencies
- Strong communication skills: oral, written and presentation skills.
- Should be a team player and culturally sensitive.
- Demonstrated proficiency in computer applications such as Ms Word, Excel, Email and utilization of the internet.
- Goal-oriented, organized team player.
- Creative problem solver who thrives when presented with a challenge.
- Extremely flexible and have the ability to cope with stressful situations.
- Commitment to and understanding of GEPaDC’s aims, values,and principles.
