Turbham Limited Recruitment

Aug 18, 2024

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Turbham Limited Recruitment

We run a Business Management System. We are also branched out and well versed in the Telemedicine, Logistics, Agriculture as well as the Travel and Tourism industries.

Turbham Limited is recruiting for the following Job Positions:

Project Manager – Customer Support (Casino Platform)
Graphic Designer
Product Manager
Personal Assistant
Office Manager

PROJECT MANAGER – CUSTOMER SUPPORT (CASINO PLATFORM)

We are a leading casino platform catering to the U.S. market, committed to providing top-notch customer support to our users.
As we expand our operations, we are seeking a dynamic and experienced Project Manager to oversee our customer support team during the night shift in Nigeria.
This role is pivotal in ensuring seamless operations and exceptional service delivery during U.S. peak hours.

Location: Abuja

Job Type: Full-time

Salary: ₦150,000 – ₦200,000/month

Shift: Night Shift (6:00 PM – 7:00 AM every other day)

Key Responsibilities

Team Leadership: Manage and lead a team of customer support representatives working night shifts, ensuring high morale, productivity, and adherence to company policies.
Project Management: Oversee the planning, execution, and delivery of support initiatives, ensuring they align with business objectives and customer satisfaction goals.
Performance Monitoring: Track and analyze team performance metrics, identifying areas for improvement and implementing strategies to enhance efficiency and service quality
Issue Resolution: Act as the escalation point for complex customer issues, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction.
Process Optimization: Continuously assess and refine support processes, tools, and workflows to improve operational efficiency and customer experience.
Reporting: Prepare and present regular reports on team performance, customer feedback, and project status to senior management.
Training & Development: Identify training needs and organize regular coaching sessions to enhance the skills and knowledge of the support team.
Stakeholder Communication: Collaborate with other departments, such as product development and marketing, to ensure customer feedback is integrated into platform improvements and updates.

Qualifications

Experience: Minimum of 5 years of experience in customer support, with at least 2 years in a project management or leadership role, preferably in the online gaming or casino industry.
Market Knowledge: Strong understanding of the U.S. market and its regulatory environment, with experience managing support teams catering to U.S. customers.
Technical Skills: Proficiency in using customer support software, CRM systems, and project management tools.
Leadership Skills: Proven ability to lead and motivate a team, with excellent communication and interpersonal skills.
Problem-Solving: Strong analytical and problem-solving abilities, with a track record of effectively managing complex customer issues.
Adaptability: Willingness to work night shifts and manage operations during U.S. peak hours.

Why Join Us

Global Exposure: Work with a diverse team and interact with customers from the U.S. market.
Career Growth: Opportunity to advance your career in a dynamic and fast-growing industry.
Competitive Compensation: Attractive salary package with benefits tailored to night shift employees.
If you are a motivated and experienced project manager looking to make an impact in the online gaming industry, we would love to hear from you.

Please Note:

Applicants without relevant experience, Without A Voice Recording, or those not located in Abuja will not be considered.
Please visit Vocaroo (https://vocaroo.com/) to create a 1-2 minute recording explaining why you believe you are the best fit for this role.
Kindly send the recording link along with your CV when applying.
Please ensure the subject line of your email matches the job posting.

Deadline: 23rd August, 2024.

How to Apply

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

GRAPHICS DESIGNER

We are looking for a creative and talented Graphic Designer to join our team.
In this role, you will be responsible for creating visually compelling designs that align with our brand and meet our clients’ needs.
The ideal candidate will have experience across a range of design mediums, including digital and print, and will be able to manage multiple projects simultaneously while maintaining high-quality standards.

Location: Abuja

Job Type: Full-time

Salary: ₦100,000 – ₦150,000/month

Key Responsibilities

Creative Design: Develop and produce innovative design solutions for a variety of projects, including digital content, print materials, marketing campaigns, and branding initiatives. Ensure that all designs adhere to brand guidelines and reflect the company’s visual identity.
Project Management: Manage multiple design projects from concept to completion. Collaborate with other departments to understand project requirements, timelines, and objectives, ensuring that all deliverables are completed on time and to the highest quality.
Branding & Identity: Assist in the development and maintenance of the company’s visual brand identity. Create and update brand assets, including logos, typography, color palettes, and style guides, to ensure consistency across all platforms.
Digital Media: Design and produce digital content for websites, social media, email campaigns, and other online platforms. Optimize graphics for various digital formats and ensure they are visually engaging and user-friendly.
Print Design: Create print-ready designs for brochures, posters, business cards, packaging, and other marketing materials. Work closely with printers and production teams to ensure accurate and high-quality print outputs.
Collaboration & Communication: Work closely with marketing, product development, and sales teams to deliver creative solutions that meet business goals. Participate in brainstorming sessions and provide design expertise to cross-functional teams.
Feedback & Revisions: Incorporate feedback from stakeholders and make necessary revisions to designs. Maintain an iterative approach to design, continuously refining and improving work based on input and testing.

Requirements

Experience

Proven experience as a graphic designer, with a strong portfolio showcasing a range of design work across digital and print mediums.
Experience in managing design projects from concept to final production.

Skills

Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design software.
Strong understanding of design principles, including typography, color theory, layout, and composition.
Excellent attention to detail, with a focus on delivering high-quality work.
Strong time management and organizational skills, with the ability to manage multiple projects and meet deadlines.
Ability to communicate design concepts and ideas effectively to both technical and non-technical audiences.
Creativity & Innovation: A strong creative vision with the ability to produce original designs that capture the essence of the brand and engage the target audience.
Knowledge: Familiarity with the latest design trends, tools, and technologies. Experience in web design, UX/UI, and video editing is a plus.

Deadline: 31st August, 2024.

How to Apply

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

PRODUCT MANAGER

TurboMedics is seeking a highly skilled and driven Product Manager to oversee the development and management of our cutting-edge medical devices and services.
This role requires a strategic thinker with the ability to handle presentations and meetings with customers, ensuring that our products meet the highest standards as requested by customers and specified by the CEO.
You will also coordinate with the marketing team on lead generation, manage product testing and benchmarking, and collaborate with cross-functional teams to bring our innovative solutions to market.

Location: Abuja

Job Type: Full-time

Salary: ₦100,000 – ₦150,000/month

Key Responsibilities

Product Strategy & Roadmap: Develop and execute a product strategy and roadmap that aligns with TurboMedics’ goals and market demands. Identify market opportunities and define product features that address customer needs.
Customer Engagement & Presentations: Handle presentations and meetings with current and prospective customers. Communicate product value propositions effectively, gather feedback, and ensure customer requirements are met.
Product Development: Lead the product development process, ensuring that all products meet the quality standards requested by customers and specified by the CEO. Work closely with R&D and engineering teams to ensure products are developed and released on schedule.
Testing & Benchmarking: Oversee product testing and benchmarking to ensure that products perform at the highest levels. Use testing results to refine and improve product offerings before launch.
Market Research & Analysis: Conduct market research to understand customer needs, competitive landscape, and industry trends. Use insights to inform product development and positioning strategies.
Lead Generation & Marketing Coordination: Collaborate with the marketing team to generate leads and create go-to-market strategies. Ensure alignment between product offerings and marketing campaigns to drive customer interest and sales.
Cross-Functional Collaboration: Work with sales, customer support, and other departments to ensure successful product launches and ongoing customer satisfaction. Provide product training and support to sales teams.
Regulatory Compliance: Ensure that all products comply with relevant medical regulations and standards. Navigate the approval process and maintain compliance throughout the product lifecycle.
Performance Tracking & Reporting: Monitor product performance using key metrics and KPIs. Provide regular updates to senior management on product status, market performance, and areas for improvement.

Requirements

Experience

Proven experience as a Product Manager, ideally in the medical device or healthcare technology industry.
Experience in handling customer presentations, product testing, and managing product standards.

Skills

Strong communication and presentation skills, with the ability to engage and persuade customers.
Excellent strategic thinking and analytical skills.
Strong project management skills, with experience leading cross-functional teams and complex projects.
Proficiency in using product management and project management tools.

Knowledge

In-depth understanding of the medical device industry, including regulatory requirements, market dynamics, and customer needs.
Familiarity with the product development lifecycle, lead generation strategies, and testing protocols.

Education

Bachelor’s degree in a relevant field (e.g., Business, Engineering, Life Sciences). A Master’s degree or MBA is a plus.

How to Apply

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

PERSONAL ASSISTANT

We are seeking a highly organized and proactive Personal Assistant to provide comprehensive support to the executive team.
In this role, you will manage a wide range of administrative tasks, ensuring that the executives’ day-to-day operations run smoothly.
The ideal candidate will be detail-oriented, capable of multitasking, and able to anticipate the needs of the executives to help them stay focused on their strategic goals.

Location: Abuja

Job Type: Full-time

Salary: ₦100,000 – ₦150,000/month

Key Responsibilities

Administrative Support: Manage and organize the executives’ schedules, including meetings, appointments, and travel arrangements. Ensure that the executive’s calendar is optimized and conflicts are minimized.
Communication Management: Act as the primary point of contact for internal and external communications on behalf of the executive. Draft, edit, and manage correspondence, emails, and other documents as needed.
Meeting Coordination: Prepare agendas, materials, and presentations for meetings. Attend meetings, take minutes, and follow up on action items to ensure tasks are completed.
Travel Arrangements: Coordinate domestic and international travel, including flights, accommodations, transportation, and itineraries. Ensure all travel arrangements are efficient and cost-effective.
Task & Project Management: Assist with managing personal and professional projects, ensuring deadlines are met and objectives are achieved. Prioritize tasks and manage time effectively to support the executive’s goals.
Confidentiality & Discretion: Handle sensitive information with the utmost confidentiality and professionalism. Maintain discretion in all aspects of the role, particularly when dealing with personal or private matters.
Office Management: Manage office supplies, equipment, and other resources as needed. Oversee the organization and maintenance of the executive’s office space, ensuring it is conducive to productivity.
Event Planning: Assist in planning and organizing company events, meetings, and other special occasions. Coordinate logistics, manage guest lists, and ensure events run smoothly.
Research & Reporting: Conduct research on various topics, as requested by the executive, and prepare reports or summaries. Stay informed about industry trends and provide insights that may be relevant to the executive’s work.

Requirements

Experience

Proven experience as a Personal Assistant or Executive Assistant, supporting senior executives or management.
Experience in managing complex schedules, travel arrangements, and multiple tasks simultaneously.

Skills

Excellent organizational and time management skills, with the ability to prioritize effectively.
Strong communication skills, both written and verbal, with attention to detail in all forms of correspondence.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
Ability to work independently, anticipate needs, and solve problems proactively.
Discretion & Professionalism: High level of discretion and professionalism, particularly when handling confidential or sensitive information.
Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment. Flexibility to adjust working hours as needed to accommodate the executive’s schedule.

How to Apply

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

OFFICE MANAGER

We are seeking an organized and proactive Office Manager to oversee the daily operations of our office.
As the Office Manager, you will play a key role in ensuring the smooth functioning of the workplace by managing administrative tasks, coordinating office activities, and supporting various departments.
Your role will involve everything from handling office supplies and equipment to ensuring a productive and positive work environment for all employees.

Location: Abuja

Job Type: Full-time

Salary: ₦100,000 – ₦150,000/month

Key Responsibilities

Office Operations: Oversee and manage all daily office operations, including maintaining office supplies, coordinating maintenance and repairs, and ensuring that office equipment is in good working order.
Administrative Support: Provide administrative support to various departments, including scheduling meetings, managing calendars, and assisting with travel arrangements. Prepare reports, presentations, and correspondence as needed.
Team Coordination: Foster a positive and productive work environment by coordinating office activities, events, and team-building exercises. Assist in onboarding new employees and act as the main point of contact for office-related inquiries.
Budget Management: Manage office budgets, including tracking expenses, negotiating with vendors, and ensuring cost-effective operations. Work closely with the finance department to ensure accurate and timely processing of invoices and payments.
Health & Safety Compliance: Ensure the office complies with health and safety regulations. Coordinate regular safety checks and emergency drills, and maintain up-to-date records of compliance-related activities.
Facility Management: Liaise with building management and external vendors to ensure the office environment is well-maintained, clean, and secure. Oversee any office renovations or relocations as required.
IT Coordination: Work with the IT department to ensure all office technology, including computers, phones, and network systems, are functioning properly. Assist employees with basic IT issues and coordinate with IT support for more complex problems.

Requirements

Experience

Proven experience in an office management or administrative role, with a strong understanding of office procedures and equipment.
Experience in managing budgets, negotiating with vendors, and overseeing office maintenance.

Skills

Strong organizational and multitasking abilities, with excellent attention to detail.
Effective communication skills, both written and verbal, with the ability to interact with all levels of staff and management.
Proficiency in office software, including Microsoft Office Suite and office management tools.
Ability to handle sensitive information with discretion and maintain confidentiality.
Leadership: Demonstrated ability to lead and motivate a team, with a proactive approach to problem-solving and a focus on creating a positive work environment.
Knowledge: Familiarity with health and safety regulations, facility management, and basic IT troubleshooting is a plus

How to Apply

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.