Softhills Limited Recruitment
We invest more than just funds; we invest our knowledge and experience, our ideas and our infrastructure.
Working alongside entrepreneurs and co-founders, we support our ventures from startup to scale to exit, giving them access to the global networks and services they need to grow.
This support is bolstered by the innovative partnerships we forge with big businesses. Our digital expertise helps our ventures be more agile, while our partners’ global scope helps them scale faster.
Softhills Limited is recruiting for the following Job Positions;
- Virtual Assistant
- Customer Service Representative
VIRTUAL ASSISTANT
- The Virtual Assistant will provide comprehensive administrative support, ensuring the smooth operation of our business.
- This role involves preparing documents, conducting research, managing data entry, handling communications, and maintaining our digital presence.
- The ideal candidate is highly organized, proactive, and capable of managing multiple tasks with precision.
Location: Lagos
Job Type: Full-time
Key Responsibilities
- Document Preparation: Assist in preparing documents, reports, presentations, and spreadsheets.
- Research: Conduct thorough research and compile information to support business decisions.
- Data Entry: Accurately enter and manage data in company databases.
- Communication Management: Handle incoming phone calls and email correspondence promptly and professionally.
- Scheduling: Coordinate appointments, meetings, and client schedules efficiently.
- Travel Arrangements: Arrange travel accommodations and itineraries for employees.
- Invoicing: Prepare and send invoices to clients accurately and in a timely manner.
- Website and Social Media Management: Maintain and update the company’s website and social media platforms.
- Content Creation: Create and schedule content for the company’s social media channels.
- Word Processing: Complete word processing tasks as required.
- Social Media Management: Oversee and manage social media accounts, ensuring consistent engagement.
- Data Analysis: Gather and organize data for statistical analysis to support business insights.
Qualifications
- Proven experience as a Virtual Assistant or in a similar administrative role.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Strong organizational skills and attention to detail.
- Familiarity with social media platforms and basic content creation.
- Ability to work independently and proactively in a remote environment.
Preferred Qualifications
- Familiarity with project management tools like Asana, Trello, or Slack.
- Basic knowledge of graphic design tools (e.g., Canva).
- Experience with customer relationship management (CRM) software.
Apply Here
CUSTOMER SERVICE REPRESENTATIVE
An Ecommerce company in Lagos is looking for a Customer Service Representative who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Location: Lagos
Job Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.