SnappyCX Recruitment

Aug 10, 2024

—

SnappyCX Recruitment

We are a leading company specializing in omnichannel customer support, committed to delivering top-quality customer experiences at affordable prices.

With a team of passionate professionals dedicated to your product and brand, we utilize advanced metrics and tools to ensure maximum efficiency throughout the customer support journey.

We’re recruiting for the following Remote Job Positions:

Recruiter
Customer Service Specialist
Senior Frontend Developer
Experienced Full Stack Developer (Front-End & Back-End)

RECRUITER

The ideal candidate should have a proven track record in agency recruitment and possess in-depth knowledge of HR practices.
As a Recruiter at SnappyCX, you will play a crucial role in identifying, attracting, and retaining top-tier talent for our clients.

Location: Remote

Job Type: Full time

Responsibilities

Collaborate with hiring managers to understand their staffing needs and develop effective recruitment strategies.
Utilize various sourcing methods, including job boards, social media, networking events, and industry-specific platforms, to identify and engage with potential candidates.
Conduct thorough interviews to assess candidates’ skills, experience, and cultural fit with client organizations.
Build and maintain a robust candidate pipeline, ensuring a consistent flow of qualified candidates for current and future positions.
Provide a positive candidate experience throughout the recruitment process, serving as the main point of contact and addressing any concerns or questions.
Collaborate with the internal team to continuously improve recruitment processes and contribute to the overall success of the talent outsourcing division.

Qualifications

Proven experience as a Recruiter in an agency recruitment setting.
In-depth knowledge of HR practices, employment laws, and industry trends.
Excellent interpersonal and communication skills, with the ability to build strong relationships with both clients and candidates.
Strong organizational and time-management abilities, with the capacity to handle multiple tasks and prioritize effectively.
Demonstrated ability to thrive in a fast-paced, dynamic environment.
Proficiency in using applicant tracking systems (ATS) and other relevant recruitment tools.
Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred.

Apply Here

CUSTOMER SERVICE SPECIALIST

This is a full-time remote position for a Customer Service Specialist at SnappyCX.
The Customer Service Specialist will be responsible for handling customer inquiries and issues, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service experiences on a daily basis.

Location: Remote

Job Type: Full time

Qualifications

Customer Support and Customer Service skills
Customer Satisfaction and Customer Experience expertise
Proficiency in Phone Etiquette
Excellent communication and interpersonal skills
Ability to prioritize and multitask effectively
Experience in a customer-facing role is a plus
Flexibility to work various shifts, including evenings and weekends.
Great personality with the ability to think 1-2 steps ahead to overcome objections.
Knowledge of Microsoft Office Suite
Bachelor’s degree is preferred

Responsibilities

Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
Secure and schedule appointments efficiently, ensuring all customer needs are met.
Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
Demonstrate a proactive approach in addressing customer concerns and resolving issues.
Collaborate with other team members to ensure a consistent and high-quality customer experience.
Keep detailed records of customer interactions and transactions.
Stay updated on product knowledge and company policies to provide accurate information to customers.

Apply Here

SENIOR FRONTEND DEVELOPER

We are looking for a talented Front-End Developer with extensive experience in React to join our client’s development team.
The ideal candidate will have a strong command of React, a passion for creating seamless user experiences, and the ability to integrate shipping APIs such as UPS, USPS, and FedEx.
You will collaborate closely with the back-end development team to ensure smooth integration and optimal performance of the shipping functionalities.

Location: Remote

Job Type: Full time

Key Responsibilities

Develop and maintain responsive, user-friendly web applications using React.
Integrate and manage shipping APIs (UPS, USPS, FedEx) within the application.
Collaborate with designers and back-end developers to create cohesive, high-quality user experiences.
Optimize components for maximum performance across a vast array of web-capable devices and browsers.
Troubleshoot and resolve issues related to front-end development and API integrations.
Ensure code quality and maintainability through best practices and code reviews.
Stay updated with the latest industry trends and technologies in front-end development.

Requirements

Proven experience as a Front-End Developer with a strong portfolio showcasing React-based projects.
Proficiency in React, JavaScript, HTML5, CSS3, and related front-end technologies.
Experience with integrating third-party APIs, particularly shipping APIs (UPS, USPS, FedEx).
Strong understanding of RESTful APIs and asynchronous request handling.
Familiarity with version control systems (e.g., Git).
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Strong communication skills and the ability to effectively collaborate with non-technical stakeholders.

Preferred Qualifications

Experience with state management libraries (e.g., Redux).
Knowledge of modern front-end build pipelines and tools.
Familiarity with Agile/Scrum methodologies.
Understanding of web performance optimization techniques.
Experience with automated testing frameworks and tools.

Apply Here

EXPERIENCED FULL STACK DEVELOPER (FRONT-END & BACK-END)

We are seeking an experienced Full Stack Developer with a minimum of 5 years of expertise in both front-end and back-end development.
The ideal candidate will be proficient in designing, developing, and maintaining robust and scalable applications.
You will be working on a variety of projects, collaborating with cross-functional teams to deliver high-quality solutions.

Key Responsibilities

Front-End Development:

Develop responsive and intuitive user interfaces using modern front-end technologies.
Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
Collaborate with UI/UX designers to implement designs that align with business goals.

Back-End Development:

Design and develop server-side logic, databases, and APIs to support front-end development.
Create and maintain scalable and secure databases, including optimizing database queries for performance.
Integrate third-party services and APIs to enhance application functionality.

Full Stack Integration:

Ensure seamless integration between front-end and back-end components.
Participate in the full software development lifecycle, including coding, testing, deployment, and maintenance.
Troubleshoot and debug applications to ensure optimal performance and reliability.

Collaboration & Communication:

Work closely with product managers, designers, and other developers to define project requirements and specifications.
Provide technical guidance and mentorship to junior developers.
Stay updated on emerging technologies and industry trends to continuously improve development processes.

Required Qualifications

Experience: Minimum of 5 years of experience in full stack development, with a strong portfolio of completed projects.
Front-End Technologies: Proficient in HTML, CSS, JavaScript, and modern JavaScript frameworks/libraries (e.g., React, Angular, Vue.js).
Back-End Technologies: Strong experience with server-side languages (e.g., Node.js, Python, Ruby, Java) and frameworks (e.g., Express.js, Django, Spring).
Database Management: Experience with both SQL and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
Version Control: Proficient in using Git for version control and collaboration.
API Development: Experience with RESTful and/or GraphQL API design and integration.
Testing: Familiarity with testing frameworks and methodologies for both front-end and back-end components.
Cloud Services: Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is a plus.

Preferred Qualifications