- Job Title: Remote Customer Support Officer
- Location: Remote
Company Overview:
Subssum is a dynamic and innovative company committed to delivering exceptional products/services and fostering strong customer relationships. As we expand our operations, we are seeking a dedicated Remote Customer Support Officer to join our team.
Job Summary:
As a Remote Customer Support Officer, you will play a pivotal role in ensuring our customers receive outstanding support and assistance. You will be responsible for resolving customer inquiries, providing product/service information, and maintaining a positive customer experience through various communication channels.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Identify and assess customers’ needs to achieve satisfaction, escalating complex issues to the appropriate departments when necessary.
- Provide accurate, valid, and complete information by utilizing available resources and systems.
- Build sustainable relationships with customers and actively seek opportunities to enhance their experience.
- Keep accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
- Collaborate with internal teams to address customer concerns and improve overall service delivery.
- Stay up-to-date with product knowledge, company policies, and industry trends to effectively assist customers.
- Contribute to the development of customer support procedures, documentation, and training materials.
Qualifications and Skills:
- Proven work experience in customer support or a similar role.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to empathize with customers and prioritize their needs effectively.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Strong problem-solving skills and the ability to think critically under pressure.
- High level of patience, resilience, and adaptability in a fast-paced environment.
- Remote work experience and familiarity with remote collaboration tools (e.g., Slack, Zoom) preferred.
- A proactive attitude towards learning and self-improvement, with a commitment to delivering exceptional customer service.
Working Conditions:
- This is a remote position, allowing flexibility in working hours.
- Must have a reliable internet connection and a quiet workspace conducive to conducting customer support activities.
Benefits:
- Competitive salary based on experience.
- Opportunities for career growth and professional development.
- Flexible work schedule.
- Remote work environment with a supportive team culture.
Requirements:
- Good communication
- Empathy
- Problem solving
- Patience
- Product Knowledge
Join Subssum and be part of a team dedicated to providing unparalleled customer support and making a positive impact on our customers’ lives. Apply now to embark on an exciting journey with us!
Apply
send your email to [email protected]