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Remote Customer Support Agents at Deca Game

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About DECA Games

We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see a fantastic set of problems to solve and a huge opportunity.

DECA is a remote company with over 300 people in over 30 countries globally. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.

About our culture

We’ve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Team members are trusted to manage their time and get things done independently. We think that egos and politics need to be checked at the virtual door.

That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (www.decagames.com).

This is a remote position. You can work from anywhere in the world but we ask you to have a 3 hours overlap with our Asia office at some point during the day (10 am – 7 pm HKT (GMT +8)).

About the role

We are looking for a Customer Support Agent with experience in customer support to help us provide top-notch customer service and support to our valued players.

Responsibilities

  • You are part of our support team and take care of electronic data processin;
  • You’re the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner;
  • Supporting the team in executing and optimising all processes within the customer service department.

Requirements

  • Excellent communication and problem-solving skills and a service-oriented approach;
  • Very good written and spoken English skills;
  • At least 1 year of experience in B2C support.

Benefits

  • Remote first company culture.
  • Flexible work hours to support a personal work-life balance.
  • Weekly remote Embodiment@Work breathing and workout exercises.
  • Online language classes: English, German, French, Spanish etc.
  • Working in a multicultural environment with people from over 30 different countries.
  • Flat hierarchies with an open-door policy.

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