Remote Customer Support Agent at Clipboard Health
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent.
We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021.
There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients.
About the Role
- We are looking for customer-centric individuals to service our marketplace with empathy and judgment.
- You own your customer’s issues and provide the best solutions and service by moving as fast as possible.
- You go out of your way to make sure the customer is taken care of.
- You exhibit the highest standards of customer service and are the customer’s first point of contact.
- You are a problem solver and solution-driven.
- You think on your feet, take initiative, and know when to escalate situations.
- You work independently and thrive in fast-paced environments.
Responsibilities
- Process customer contact and deliver prompt solutions through phone, chat, and email.
- Communicate and collaborate with different departments.
- Investigate, research, and resolve customer issues.
- Handle tough and dissatisfied customers politely and professionally.
- Track and follow up on all customer requests in a timely manner.
- Manage conflicting priorities.
- Provide outstanding and exceptional customer service.
- Must have weekend availability.
What Sets You Apart
- You are quick and think on your feet.
- You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy.
- You’re genuinely curious and take initiative to solve problems when you see them.
Why work at CBH
- Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
- Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
- Personal and professional development opportunities. If you’re interested in developing a particular skill or learning more about a particular part of the business, we’ll give you the opportunity to learn
System Requirements
- Minimum 20Mbps wired internet connection
- CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
- RAM: minimum 16GB or higher
- Boot Drive: using SSD
- Wired headset
- Quiet working environment
- Steady power and internet
We operate 24/7 and work on a rotating roster, including weekends.