Remote Customer Success Graduate Trainee Needed at Xapo Bank

May 29, 2024

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Job Title Customer Success Graduate Trainee
Hiring Organization Xapo Bank
Company Website https://www.xapobank.com/
Remote Locations Worldwide
Job Type Remote, Full-Time
Salary 15$/hr

We are searching for individuals at the start of their working life looking to propel their careers and make an impact in the Fintech, Banking, and Blockchain space.

As part of our innovative business, you’ll embark on a journey of professional growth, tackling real-world challenges, and shaping the future of Banking.

From collaborating with top-tier professionals in this industry to leveraging cutting-edge technologies, this role promises a thrilling adventure filled with learning, creativity, and endless possibilities.

We are committed to helping you unleash your potential and carve out a path to success, are you ready to take on this challenge?

Position overview

Graduate Trainee supporting the HQ Support Manager, who serves as the face of Xapo Bank at our Gibraltar Global Branch, the first and only Xapo Bank branch in the world. Based at our HQ in Gibraltar, the main responsibility of this role will be to assist the HQ Support Manager by performing the following related to;
- Daily customer-facing banking operations
- Xapo Bank team-onsite visits
- Events
- VIP visits
- Facilities management.
This role will report to the HQ Support Manager, support Xapo’s business development efforts with clients, and lead in providing exceptional client support that begins with the initial contact with them when they attend the HQ, and continues throughout the client relationship.
This role will also assist the HQ Support Manager’s role as the facilities manager, ensuring the efficient and effective running of the Global Branch.

Job Responsibilities

HQ Operations

Liaising with Suppliers – Maintaining good working relationships for best service.
Maintaining canteen, bar, and wine cellar stock levels
Maintaining stationery levels
Processing Supplier Invoices
New vendor onboarding
Invoice submission, follow up, and filing
Requesting cleaning supplies from our 3rd party cleaning service provider
Monitoring the cleaner’s efficiency and effectiveness
Liaising with Maintenance Team on any repairs required
Upgrades of household/office hardware items where needed

Onsites

Manage the HQ Onsite Calendar
Confirm attendees with Team Lead
Assist with Xapien’s Visa applications by providing copies of letters/evidence requested during travel visa processing.
Block-book rooms at Sunborn
Liaise with Team-Lead on the weeks agenda and required events (i.e. special stationary requirements; etc)
Book events (Team building, i.e. E-Bike tours, etc)
Plan and book catering (lunch and dinner)
Send group email with:
- Local information – weather, power points, currency etc.
- Link to Health & Safety/dietary requirements form
Check stock levels (soft drinks, wine, beer, snacks, masks & basic toiletries) and buy/order where necessary.
Welcome-wagon for Xapiens
Attend post-work events
Events
Assist the HQ Support Manager in;

- planning,
- organising, and
- delivering events

VIP visits
- Assist the HQ Support Manager in;
  - planning,
  - organising, and
  - Entertaining VIP visits
Ad Hoc Task
- Assist the HQ Support Manager with any unplanned tasks arising from normal day-to-day operations.

Job Requirements

Exceptional communication skills, both verbal and written
Exceptional interpersonal skills and networking ability
Ability to translate complex/technical issues into easy to understand language for clients
Strong attention to detail and analytical skills
Empathy and a passion for delivering excellent service to clients
Driven, self-motivated, collaborative and highly flexible team player approach
Self-learner, and an avid problem-solver
Demonstrate a strong command for both English and Spanish languages (Bonus)
Knowledge of Bitcoin and Fiat currency payment rails
Well versed in local and regional knowledge

Other requirements

Alignment with Our Values and the Xapo Values-Driven Leadership principles.
Reside in (or near) Gibraltar as this role would require you to work in the branch.

Employee Benefits

IMPACT GLOBALLY, WORK REMOTELY.

Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.
Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best – from books to conferences, you’ll get a yearly budget for your individual learning and development goals.

At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that all Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders.