Synopsis of the Remote Customer Service Representative at Enova (Small Business)
- Location: Remote
- Job Type: Full-time
- Pay: $17.50/hr + bonus potential
- Benefits: Health, PTO, 401(k) matching, mental health support, and more!
- Requirements: Strong phone skills, multitasking, and CRM familiarity, No degree required; call center experience preferred.
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform.
We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best.
Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive.
About the role of the Remote Customer Service Representative at Enova
- Enova has two different small business lending brands, each with their own unique offerings and customer requirements.
- As a Customer Service Representative, you will become an expert in one particular brand over the course of our 4 week training program.
- After you complete training, you will primarily be responsible for providing superior customer service and a positive experience to our customers.
Responsibilities of the Remote Customer Service Representative at Enova
- Respond to incoming customer calls, addressing their questions and providing service
- Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
- Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
- Uphold exceptional customer service standards through articulate and effective verbal and written communication
- Keep customer accounts meticulously updated with accurate information
Requirements for the Remote Customer Service Representative at Enova
- Experience in a call center setting is preferred
- Proficient in phone communication and verbal skills, with a keen ability to actively listen
- Familiarity with CRM systems and their practices
- Customer-centric approach with adaptability to various personality types
- Strong multitasking abilities, adept at setting priorities and managing time effectively
Compensation:
The budgeted hourly rate for this position is $17.50. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks – Remote Customer Service Representative at Enova
- Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Apply Here – Remote Customer Service Representative at Enova