Remote Customer Service Associate I At SamaCare

Aug 19, 2024

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Job Location: Remote

Salary: $19/hr

Company Overview

SamaCare helps to eliminate the administrative barriers that limit patient access to life-changing therapies. Insurance-related administrative hassles for prescription drugs result in worse outcomes for patients, delayed therapy, and over $100B of administrative waste for the US healthcare system.

Medical providers are forced to manage these workflows on stone-age technology (fax, calls, and snail mail).

SamaCare has built a software platform to help practices streamline those administrative workflows and a two-sided business model that has scaled to hit medical offices serving nearly 2 million patients (and growing rapidly).

As a Venture Capital (VC)-funded company, we’re building a team to help us scale, so that every patient gets access to the right treatment at the right time.

Role Overview

This role will focus on managing electronic paperwork sent to and from insurance companies, as well as curating insurance company documents for our internal database.
This role will also involve speaking with insurance companies via telephone to get information regarding submitted requests.
The Customer Operations Team also responds to questions submitted by our medical practice users via chat function or email correspondence.
We pride ourselves on being friendly, approachable, and knowledgeable about the healthcare industry.

Customer Support Associate Responsibilities:

Handle basic customer inquiries and issues via phone, email, or chat.
Develop clear and concise communication skills and use positive language and tone in customer interactions.
Conduct routine operational tasks with precision and attention to detail, such as data entry and document processing.
Document and track customer interactions and resolutions.
Adhere to established procedures and guidelines to maintain consistency and quality in work output.
Participate actively in training programs aimed at enhancing knowledge and skills relevant to the role.
Escalate more complex problems to higher-level associates.
Stay updated on changes or updates to products and communicate effectively about product features and benefits.
Communicate effectively with colleagues and supervisors, promptly addressing any issues or seeking guidance when needed.

Customer Support Associate Requirements:

1+ years in customer operations or a customer service environment.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to interact effectively with customers and colleagues.
Basic computer proficiency, including familiarity with email, web browsers and Microsoft Office applications.
A positive attitude, patience, and a willingness to learn and adapt in a fast-paced environment.
Ability to remain calm and composed under pressure, especially when dealing with challenging customer situations.
Attention to detail and accuracy in data entry and documentation.
Ability to effectively prioritize workload.
Experience in health insurance; billing or prior authorizations.
Start up experience is a plus.