Grazac is Hiring
- Locations: Ogun
- Job Type: Full-time
About Grazac
Grazac is a technology innovation hub on a mission to promote tech entrepreneurship, youth empowerment and social innovation.
We are a team of young talented youths accelerating development of new innovations in Africa. We call ourselves Grazacians because we believe we can change the world.
In the last 4 years, we have focused on youth empowerment through our academy where we have upskilled hundreds of young individuals and connected a few to entry level jobs in the technology industry.
Grazac is Hiring for the following positions;
- Digital Marketing Manager
- Customer Support Specialist
DIGITAL MARKETING MANAGER
- The Digital Marketing Manager will lead our marketing strategy, execution, and operational management for Grazac initiatives.
- You will work with content creators, designers, social media strategists, program/community managers, and customer support to increase awareness of our academy and create strategies to increase revenue.
- The Digital Marketing Manager should be an individual who is growth-oriented, resourceful, entrepreneurial at heart, and conscious of the bottom line.
What You Will Do as a Digital Marketing Manager
- Develop and execute digital marketing strategies to increase brand awareness, drive traffic, and generate leads.
- Manage and optimize digital advertising campaigns, including PPC, display ads, and social media ads.
- Create and curate engaging content for our website, blog, email campaigns, and social media channels.
- Monitor and analyze key performance metrics to track campaign effectiveness and identify areas for improvement.
- Stay up-to-date with the latest trends and best practices in digital marketing and recommend new strategies to achieve business objectives.
- Collaborate with cross-functional teams, including design, content, and product teams, to ensure alignment and consistency in messaging across all digital channels.
- Manage relationships with external vendors and agencies as needed.
- Lead and oversee the activities of the Growth/Marketing Team.
- Communicate and represent the team where necessary, internally and externally.
- Create strategies to drive more talents to learn with our academy.
- Ensure goals are met in areas including customer satisfaction, quality of talents produced, and team member performance.
- Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
- Any other duties assigned by management
Requirements for the Digital Marketing Manager
- Proven experience as a Digital Marketer
- Understanding of basic and general marketing channels
- Strong verbal and written communication skills
- Excellent people skills
- Ability to work independently and collaboratively within a team
CUSTOMER SUPPORT SPECIALIST
- The Customer Support Specialist is responsible for engaging with customers on behalf of the company, providing them with exceptional service and support.
- This role involves responding to inbound calls and emails, participating in team meetings to explore new communication strategies, and maintaining an in-depth knowledge of company products and services.
- The ideal candidate is passionate about customer service, possesses excellent communication skills, and thrives in a fast-paced environment.
- As a Customer Support Representative, you will be crucial in ensuring our customers have a positive experience and receive outstanding support.
What You Will Do as a Customer Support Specialist
- Listen attentively to customers’ concerns, issues, and questions.
- Resolve customer issues and answer their questions to the best of your ability.
- Maintain a positive attitude and respond calmly to customer complaints.
- Promote the company positively by addressing customer inquiries and concerns promptly.
- Refer complex issues or questions to the team lead or HR when necessary.
- Prepare detailed customer reports by gathering data during interactions.
- Respond promptly and effectively to customer inquiries, complaints, and requests via phone, email, and chat.
- Identify and resolve customer problems efficiently and accurately to ensure customer satisfaction.
- Suggest and implement improvements to our customer support processes and procedures.
- Stay updated on our products and services to provide accurate information and customer assistance.
Requirements for the Customer Support Specialist
- Strong verbal and written communication skills
- Excellent problem-solving and analytical abilities
- Ability to work independently and collaboratively within a team
- A customer-focused attitude and a commitment to delivering exceptional service
- Proficiency in using customer support software and tools
- Previous experience in customer support or a related field is preferred.
How to Apply – Grazac is Hiring
If you’re interested in the above mentioned roles, use the link below to commence your application