Customer Support Representative at Swiftluxe Digital Company
Established in 2022 under the original name “Swiftluxe Support Service,” we specialize in delivering short-to-medium term financing solutions tailored for individuals and small to medium-sized enterprises (SMEs).
Our young, dynamic, and experienced team brings a wealth of expertise in the financial services industry.
At Swiftluxe Digital Company, we’re driven by our mission to bridge the gap in innovative financial services for individuals and SMEs.
We continuously innovate to ensure our clients have easy and efficient access to short-term financing solutions.
About the Role
- Swiftluxe Digital Company, a leading financial services provider in Nigeria, is on the lookout for a talented individual with exceptional written and verbal communication skills to join our team as a customer Service Representative.
- As the first point of contact, the Customer Support Representative will assist and resolve customer inquiries across multiple communication channels.
- This role demands exceptional communication skills, a friendly demeanor, and the ability to multitask efficiently in a fast-paced environment.
- This role involve working from the office.
Location: Lagos
Job Type: Full Time
Salary Range: ₦300,000 – ₦450,000/month
Main Duties & Responsibilities
- Customer Interaction: Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.
- Issue Resolution: Identify, troubleshoot, and resolve customer issues related to products or services, escalating complex issues to the appropriate department if necessary.
- Product Knowledge: Maintain a deep understanding of the company’s products and services to provide accurate information and recommendations to customers.
- Customer Feedback: Gather customer feedback and share insights with the team to improve overall customer satisfaction and service delivery.
- Documentation: Accurately document customer interactions, issues, and resolutions in the company’s CRM system.
- Follow-Up: Ensure timely follow-up with customers to check on the resolution of their issues and to ensure customer satisfaction.
- Cross-Department Collaboration: Work closely with other departments such as Sales, Technical Support, and Billing to resolve customer concerns efficiently.
- Continuous Improvement: Participate in training sessions and team meetings to stay updated on product changes, industry trends, and best practices in customer service.
Qualifications
- Education: A bachelor’s degree in a related field.
- Experience: Minimum of 1-2 years of experience in a customer service or support role. Experience in Fintech is a plus.
Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using customer support software, CRM systems, and Microsoft Office Suite.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Empathy and patience when dealing with customer concerns.
Preferred Qualifications
- Experience in handling high-volume customer inquiries.
- Familiarity with CRM software.
- Multilingual abilities are a plus.
Benefits
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A collaborative and supportive work environment.
Deadline: August 28, 2024
How to Apply
Interested and qualified candidates should send their resume and a cover letter detailing their experience and why they are a good fit for this role to: [email protected] using the Job Title as the subject of the mail.
