Dews and Petals Limited, the largest pest control company in Nigeria, is dedicated to safeguarding food, health, and property from pest threats. In addition to pest control, we also offer moving and logistics services.
Established in 2017, we proudly serve over 7,000 clients across Abuja, Kano, and other states in Nigeria.
We are currently recruiting for the position below:
Job Title: Customer Service Representative
Job Location: Abuja (FCT)
Employment Type: Full-time
Responsibilities
- Answering Calls: Handle incoming customer calls, addressing their inquiries and concerns.
- Providing Information: Offer details about our services, pricing, and company policies.
- Issue Resolution: Identify customer problems and provide effective solutions.
- Data Entry and Customer Assistance: Accurately record customer information and guide clients through processes.
- Follow-up: Conduct post-interaction follow-ups to ensure service completion and customer satisfaction.
- Provide feedback on the efficiency of the customer service process.
Requirements
- Bachelor’s Degree in relevant fields.
- Minimum of 1 year of experience in a similar role.
- Proficiency in English (both written and spoken).
- Strong problem-solving skills and attention to detail.
- Proactive support approach and excellent communication and interpersonal skills.
- Must be organized, able to follow schedules, multitask, and efficiently use CRM software.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject line of the email.
Keywords to include: Vacancy.
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