Customer Service Lead at LD&D Consulting
- Location: Lagos
- Job Type: Full-time
About LD&D Consulting
LD&D Consulting is a specialist management and recruitment consulting firm that specializes in turning key projects into success by working collaboratively with clients and key stakeholders.
Our specialist project management team consists of seasoned and well experienced consultants across various industries.
Job Overview
- As a Customer Service Lead, you will oversee our customer service operations, providing exceptional leadership and developing a highly efficient customer service team.
- This role is perfect for a dynamic, customer-focused professional who thrives in a fast-paced, digital-first environment.
Responsibilities
- Manage and lead a team of customer service representatives and specialists.
- Develop and implement customer service policies and procedures.
- Ensure customer satisfaction and provide professional customer support.
- Maintain an orderly workflow according to priorities and set targets.
- Compile and analyze customer service reports to drive improvement.
- Communicate with clients and resolve any issues as efficiently as possible.
Requirements
- Bachelor’s degree in Business Administration, Communications, or a relevant field.
- At least 5 years of experience in customer service, with a minimum of 2 years in a leadership role.
- Proven track record of managing and directing a customer service team.
- Strong command of CRM software and MS Office suite.
- Excellent written and verbal communication skills in English.
Desired Personality Traits:
- Exceptional leadership and decision-making skills.
- High emotional intelligence with a passion for service excellence.
- Ability to think analytically and strategically.
- Strong interpersonal skills with a knack for problem-solving.
- Adaptive and responsive to the dynamics of a working environment.
How to Apply
Interested and qualified candidates should send their Application to: [email protected] using the job title as subject of the mail.