Customer Service / Call Center Agent at ABC Transport
- Location: Lagos
- Job Type: Full-time
- Deadline: 25th September 2024
About ABC Transport
ABC Transport Plc commenced operation in road passenger transportation on February 13, 1993 as an off-shoot of Rapido Ventures with a view to running a modern road transportation system in Nigeria. In March 2003, Capital Alliance Private Equity (CAPE) acquired 30% shares of ABC Transport.
About the Role
- Do you live in Fadeyi, Yaba, Surulere, Festac or its environs?
- ABC Logistic is one of Nigeria\’s big players in the logistics industry.
- We offer a good and pleasant working environment with good structure.
- We seek to engage the services of Customer Service / Call Center Agent.
- The staff will be responsible for attending to customers’ requests and inquiries, resolving customers complaints and generally serve as a face between the company and its customers.
Responsibilities
- Attending to terminal cargo enquires, objections and complaints
- Drafting daily and monthly report on major customer’s enquiries, complaints, and objections, and suggestions. ( Tabular report format)
- 100% compliance with cargo SOP.
- Ability to work with CARGO SIMPLY software.
- Carryout quick response to customer enquiries and complaints ranging from: Damaged shipment, missing shipments and delayed shipments. Keep all units concerned informed about any the identified issues listed.
Academic Requirement
- HND/B.Sc in any discipline.
- MUST have completed NYSC programme.
How to Apply
Interested and qualified candidates should forward their CV to:Â [email protected]Â using the position as subject of email.
