Customer Relationship Executive at Apex Network
- Location: Lagos
- Job Type: Full-time
About Apex Network
We are Virtual Assets Service Provider, We provide a wide range of decentralized asset exchange service.
Role Description
- Apex Network is looking for a proactive Customer Relationship Executive to become the face of our company and cultivate strong relationships with our customers.
- In this role, you will be responsible for managing customer accounts, addressing inquiries, and ensuring an exceptional level of service throughout the customer journey.
- Your primary goal will be to understand customer needs, provide tailored solutions, and effectively communicate our product offerings.
- You will work closely with various teams to resolve any issues and enhance the overall customer experience.
- Your skills in relationship-building and customer service will be crucial to increasing customer loyalty and retention.
Requirements for the Customer Relationship Executive at Apex Network
- Bachelor’s degree in Business, Communications, or a related field.
- 2+ years of experience in customer service or relationship management.
- Excellent communication and interpersonal skills; ability to build rapport with customers.
- Strong problem-solving abilities and a proactive approach to customer needs.
- Experience with CRM software and customer management tools.
- Ability to work independently and manage multiple customer accounts effectively.
- Passion for providing top-notch customer service and enhancing the customer experience.
Benefits
- Attractive Salary Package
- Mandatory Benefits (including pension, HMO, and more)
- Excellent Working Environment
