Customer Care Representative at TeamAce Limited
- Location: Delta
- Job Type: Full-time
- Salary: N100,000 – N130,000 monthly
About TeamAce Limited
At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology.
We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the prize and thrive.
Key Responsibilities of the Customer Care Representative at TeamAce Limited
- Follow-up: Ensuring customer problems are resolved and satisfaction is achieved.
- New User Engagement: Welcoming and assisting new users, connecting them to account officers.
- Driver Support: Helping new drivers with vehicle inspections and following up for timely completion.
- Availability: Being available for up to 12 hours daily to handle interactions on short notice.
- Issue Resolution: Managing complaints and escalating complex issues.
- Customer Satisfaction: Ensuring customers feel valued in every interaction.
- Product Knowledge: Staying updated on platform features.
- Collaboration: Working with other departments to resolve issues.
- Record Keeping: Maintaining detailed records of interactions and resolutions.
Requirements:
- Minimum of OND any related field.
- Minimum of 1 years’ experience in Similar Industry