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Category: Customer Service Jobs

  • Remote Customer Service Representative Needed at Finyard

    Job Title: Customer Support Representative

    Location: Remote

    Employment Type: Full-time

    Salary: $16/hr

    At Finyard, we’re a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation.

    We’re all about bringing revolutionary software services to people all around the world, and have been since 2018.

    Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments.

    We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they.

    We are looking for an energetic and self-motivated professional to ensure customer satisfaction through the delivery of exceptional service and support.

    You will be tasked with managing inquiries, resolving issues, and assisting customers with a high level of professionalism and courtesy.

    The aim is to create and maintain positive relationships with customers, guaranteeing that their requirements are fulfilled, and addressing their concerns in an effective manner.

    How you are going to make an impact 

    • Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
    • Work together with various departments to address complex problems and escalate issues when necessary.
    • Conduct follow-ups with customers to ensure their concerns are resolved.
    • Perform troubleshooting using different diagnostic techniques.
    • Record and document repetitive issues to contribute to process improvement.
    • Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
    • Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
    • Identify and execute initiatives to improve the overall customer experience.

    Discover your Fit

    • Experience in forex/crypto must have.
    • 1+ years of online customer support experience.
    • Languages: English – excellent written and oral skills.
    • Excellent interpersonal and communication skills.
    • Ability to manage or navigate stressful situations.
    • Experienced with using customer service software, tools and databases.

    Apply here

    Also Apply:

  • Customer Support Service Technician (MTU Engines) at Rolls-Royce

    Location: Nigeria
    Employment Type: Full Time
    Job ID: JR6117645
    Job Category: Factory Staff

    Global firm Rolls-Royce offers comprehensive power solutions to clients in the energy, marine, and civil and defense aerospace sectors.

    To increase the breadth and strength of our offering, as well as the effectiveness and environmental performance of our goods, we will keep investing in our people and key technology.

    Manager of Sales Development at Rolls-Royce in Nigeria We provide outstanding opportunities for professional growth in addition to the competitive pay and outstanding perks that you would anticipate from a company like Rolls-Royce, such as bonuses, childcare vouchers, employee support services, and employee discounts.

    Job Description:

    • A new opportunity has arisen for a skilled Customer Support Service Technician like you, to oversee and bring expertise to our team.
    • As a Customer Support Service Technician in MTU Singapore, you will primarily be responsible for engine overhaul, repair and troubleshooting related tasks.
    • Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defence vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.
    • At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

    Qualifications:

    • Minimum Diploma / Degree in Mechanical or Marine Engineering.
    • At least 2 – 3 years of experience in the diesel engine / generator industry.
    • Experience in troubleshooting, project handling/execution, servicing and commissioning.
    • Communicates effectively, has a strong initiative and ability to work under pressure.
    • Possess logical and analytical skills
    • Highly independent, and an excellent team player.

    Responsibilities:

    • Handle tasks by yourself, including commissioning, installing, maintaining, troubleshooting, and repairing or overhauling MTU engines and related products.
    • Ability to handle technical issues and finish services in accordance with the work order so that clients can approve them.
    • Test the acceptability of the systems and equipment on actual or potential clients.
    • If necessary, make repairs or adjustments.
    • When appropriate, provide service/investigation reports.
    • Create and submit a trip report detailing the project’s completion and progress at work.

    Apply Here

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  • Remote Customer Service Rep at Project Growth ($1K – $1.2K per month)

    Remote Customer Service Rep at Project Growth ($1K – $1.2K per month)

    Our client is a groundbreaking telehealth service specializing in men’s health, offering personalized and discreet healthcare solutions. They are seeking a male Customer Service Representative to enhance their team.

    This role involves managing community engagement across various platforms, including social media comments, DMs, SMS, and emails, with a strong emphasis on maintaining high-quality, fluent written English communication.

    The ideal candidate will be a dynamic individual capable of undertaking a wide range of operational and administrative tasks, including data entry and reporting, to support the seamless delivery of services.

    Location: Fully-Remote (Work from Home), 9 AM – 5 PM EST, Mondays to Sundays 

    Key Responsibilities:

    • Community Engagement: Actively engage with the community by responding to social media comments, direct messages, SMS, and emails in a professional and fluent manner.
    • Data Entry and Reporting: Perform accurate data entry tasks and prepare reports as required, contributing to the efficiency of operations.
    • Administrative Support: Carry out various administrative tasks to assist in the smooth running of the telehealth service.
    • Operational Flexibility: Demonstrate adaptability by taking on miscellaneous operational tasks as needed, showcasing an ability to fit into the team and contribute to its success.
    • Quality Communication: Maintain impeccable written English in all customer interactions, ensuring clear, concise, and compassionate communication.

    What Success Looks Like:

    • Enhanced Customer Engagement: Achieve high levels of satisfaction through timely and effective responses to inquiries and comments.
    • Operational Efficiency: Contribute to the smooth operation of the service through diligent completion of assigned tasks.
    • Team Integration: Seamlessly integrate into the team, demonstrating the ability to adapt and take on varied responsibilities.

    Qualifications:

    • Exceptional written English skills, with the ability to communicate fluently and professionally.
    • Experience in customer service, particularly in handling social media, email, and SMS communications.
    • A dynamic personality with the capacity to take on a variety of operational and administrative tasks.
    • Strong organizational skills, with the ability to manage time effectively and meet deadlines.
    • Willingness to work a flexible schedule, including weekends (Wednesday to Sunday).

    This position offers a unique opportunity for a Customer Service Representative who is passionate about men’s health and committed to providing exceptional service. If you are a motivated individual looking for a role where you can make a difference in a supportive and innovative environment, we encourage you to apply and join a team dedicated to transforming the accessibility of healthcare for men.

    Application Process:

    To be considered for this role these steps need to be followed:

    • Fill in the application form
    • Record a video showcasing your skill sets
    • By submitting this application, you agree to share your data and video with our clients and relevant parties for potential job opportunities.

    Apply Here

     

    Also Apply:

  • Remote Customer Support Agents at Deca Game

    Remote Customer Support Agents at Deca Game

    About DECA Games

    We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see a fantastic set of problems to solve and a huge opportunity.

    DECA is a remote company with over 300 people in over 30 countries globally. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.

    About our culture

    We’ve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Team members are trusted to manage their time and get things done independently. We think that egos and politics need to be checked at the virtual door.

    That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (www.decagames.com).

    This is a remote position. You can work from anywhere in the world but we ask you to have a 3 hours overlap with our Asia office at some point during the day (10 am – 7 pm HKT (GMT +8)).

    About the role

    We are looking for a Customer Support Agent with experience in customer support to help us provide top-notch customer service and support to our valued players.

    Responsibilities

    • You are part of our support team and take care of electronic data processin;
    • You’re the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner;
    • Supporting the team in executing and optimising all processes within the customer service department.

    Requirements

    • Excellent communication and problem-solving skills and a service-oriented approach;
    • Very good written and spoken English skills;
    • At least 1 year of experience in B2C support.

    Benefits

    • Remote first company culture.
    • Flexible work hours to support a personal work-life balance.
    • Weekly remote Embodiment@Work breathing and workout exercises.
    • Online language classes: English, German, French, Spanish etc.
    • Working in a multicultural environment with people from over 30 different countries.
    • Flat hierarchies with an open-door policy.

    Apply Here

     

    Also Apply:

  • Remote Customer Support Agents at Deca Game

    About DECA Games

    We believe that games should be played for decades but many are abandoned even when a loyal community is screaming to keep them alive. DECA specializes in acquiring games from other developers and reinvigorating them to continue to entertain for decades. When other studios see an old game, we see a fantastic set of problems to solve and a huge opportunity.

    DECA is a remote company with over 300 people in over 30 countries globally. DECA is also a part of the Embracer Group, the largest public gaming company in Europe.

    About our culture

    We’ve managed to maintain a small company feel with the stability and resources of a much larger one. We fully believe in the flexibility of a remote workplace. Team members are trusted to manage their time and get things done independently. We think that egos and politics need to be checked at the virtual door.

    That means no jerks are allowed, that no job is too small for anyone, and an openness to help and learn from each other is required. We love the challenge of working within constraints and love when we succeed as a team. Check out more about us and our values on our website (www.decagames.com).

    This is a remote position. You can work from anywhere in the world but we ask you to have a 3 hours overlap with our Asia office at some point during the day (10 am – 7 pm HKT (GMT +8)).

    About the role

    We are looking for a Customer Support Agent with experience in customer support to help us provide top-notch customer service and support to our valued players.

    Responsibilities

    • You are part of our support team and take care of electronic data processin;
    • You’re the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner;
    • Supporting the team in executing and optimising all processes within the customer service department.

    Requirements

    • Excellent communication and problem-solving skills and a service-oriented approach;
    • Very good written and spoken English skills;
    • At least 1 year of experience in B2C support.

    Benefits

    • Remote first company culture.
    • Flexible work hours to support a personal work-life balance.
    • Weekly remote Embodiment@Work breathing and workout exercises.
    • Online language classes: English, German, French, Spanish etc.
    • Working in a multicultural environment with people from over 30 different countries.
    • Flat hierarchies with an open-door policy.

    Apply Here

     

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  • Chowdeck is Hiring for Junior Customer Support Representative

    Chowdeck is Hiring for Junior Customer Support Representative. Here’s how to apply

    • Job Title: Junior Customer Support Representative
    • Location: Lagos, Nigeria
    • Company: Chowdeck

    About Chowdeck

    Chowdeck is an on-demand delivery service for Africa. We help vendors deliver food, medicine and groceries seamlessly while also providing customers with a platform to order from their favourite vendors.

    Job Summary

    As a Customer Support Representative, you will be part of a full-time team that helps resolve customer and rider issues over multiple channels. You will be responsible for providing exceptional customer service and resolving inquiries and issues related to Chowdeck deliveries.

    You will act as the main point of contact for our customers, ensuring their experience with our app is positive and seamless.

    This position will require the successful candidate to work extra hours including evenings, weekends, and holidays to ensure the completion of critical company goals. The ability to adapt to changing schedules and work under tight deadlines is essential.

    Key Responsibilities:

    • Help Chowdeck customers and riders resolve issues via chat, mobile calls, email, and social media, providing accurate information and appropriate solutions while maintaining a friendly and helpful demeanor.
    • Manage customer orders, including order modifications, cancellations, and refunds. Coordinate with relevant teams to ensure timely and accurate resolution of customer requests and ensure adherence to company policies and procedures.
    • Stay up to date with the app’s features, policies, and processes to provide accurate information to customers.
    • Contribute to the creation and maintenance of a comprehensive knowledge base and support documentation.
    • Maintain high-quality standards in customer interactions, ensuring accurate and thorough communication. Follow established guidelines and protocols to deliver consistent and exceptional customer service.
    • Provide internal updates on insights from engagements with customers and merchants on improving Chowdeck’s overall services
    • Escalate order issues and liaise with payment processing partners, restaurants, and/or riders to resolve issues.
    • Support the Restaurant Operations team to meet the needs of our restaurant partners.

    You’ll thrive in this role if you:

    • are honest.
    • are a very fast learner.
    • are an excellent writer and fluent in English, able to break down complex ideas into comprehensible bits.
    • are very intuitive and willing to gain knowledge from new experiences.
    • love to solve complex issues when the answers are not readily available.
    • are motivated by the opportunity to improve the lives of our customers and provide a seamless food delivery experience
    • are extremely patient and calm under pressure
    • can communicate clearly and empathetically both written and verbally
    • have a deep and unrelenting focus on customer satisfaction and experience
    • are flexible to work in shifts, including evenings, weekends, and holidays.

    Benefits

    In addition to your monthly salary, this role offers a lunch allowance to support your daily needs.

    You will also receive a laptop to facilitate your work tasks and enjoy a comprehensive medical coverage, ensuring your well-being.

    Our team is comprised of smart and kind colleagues who are genuinely invested in fostering your personal and professional growth, creating an environment that encourages collaboration and learning.

    Apply Here

    Also Apply:

  • Multiple Recruitment at Kexco Ltd

    We are a dynamic e-commerce business specializing in Product Development and Online Sales. Our mission is to deliver exceptional user experiences and drive conversions through innovative marketing and distribution techniques.

    We’re hiring for the following positions:

    • Customer Service Specialist
    • Sales Representatives
    • Digital Marketer

     

    Customer Service Specialist

    We’re looking for a results-driven Sales Representative with excellent marketing and interpersonal skills to actively seek out and engage customer prospects.

    Responsibilities:

    • Close sales with our customers using different marketing techniques.
    •  Engage potential customers through various channels including WhatsApp, phone calls  and emails.
    •  Establish rapport, listen actively, and understand the customer’s needs and preferences.
    • Understand our product distribution network and Inventory management systems.
    •  Establish, develop and maintain positive business and customer relationships.
    •  Reach out to customer leads through cold calling.
    •  Expedite the resolution of customer problems and complaints to maximize satisfaction
    •  Achieve set sales targets and outcomes within scheduled time.
    •  Coordinate sales effort with team members and other departments
    •  Analyze the territory/market’s potential, track sales and status reports.
    • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

    Requirements:

    • Proven work experience as a Sales Representative.
    • Highly motivated and target driven with a proven track record in sales.
    • Excellent selling, negotiation and communication skills.
    • Prioritizing, time management and organizational skills.
    • Ability to create and deliver presentations tailored to the audience needs.
    • Relationship management skills and openness to feedback.

    Apply Here

     

    Sales Representatives

    We’re looking for a results-driven Sales Representative with excellent marketing and interpersonal skills to actively seek out and engage customer prospects.

    Responsibilities:

    • Close sales with our customers using different marketing techniques.
    • Engage potential customers through various channels including WhatsApp, phone calls  and emails.
    • Establish rapport, listen actively, and understand the customer’s needs and preferences.
    • Understand our product distribution network and Inventory management systems.
    • Establish, develop and maintain positive business and customer relationships.
    • Reach out to customer leads through cold calling.
    • Expedite the resolution of customer problems and complaints to maximize satisfaction
    • Achieve set sales targets and outcomes within scheduled time.
    • Coordinate sales effort with team members and other departments
    • Analyze the territory/market’s potential, track sales and status reports.

    Requirements:

    • Proven work experience as a Sales Representative.
    • Highly motivated and target driven with a proven track record in sales.
    • Excellent selling, negotiation and communication skills.
    • Prioritizing, time management and organizational skills.
    • Ability to create and deliver presentations tailored to the audience needs.
    • Relationship management skills and openness to feedback.

    Apply

     

    Digital Marketer

    Apply Here

     

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  • Remote Customer Support Officer at Subssum

    • Job Title: Remote Customer Support Officer
    • Location: Remote

    Company Overview:

    Subssum is a dynamic and innovative company committed to delivering exceptional products/services and fostering strong customer relationships. As we expand our operations, we are seeking a dedicated Remote Customer Support Officer to join our team.

    Job Summary:

    As a Remote Customer Support Officer, you will play a pivotal role in ensuring our customers receive outstanding support and assistance. You will be responsible for resolving customer inquiries, providing product/service information, and maintaining a positive customer experience through various communication channels.

    Key Responsibilities:

    1. Respond promptly and professionally to customer inquiries via email, chat, and phone.
    2. Identify and assess customers’ needs to achieve satisfaction, escalating complex issues to the appropriate departments when necessary.
    3. Provide accurate, valid, and complete information by utilizing available resources and systems.
    4. Build sustainable relationships with customers and actively seek opportunities to enhance their experience.
    5. Keep accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
    6. Collaborate with internal teams to address customer concerns and improve overall service delivery.
    7. Stay up-to-date with product knowledge, company policies, and industry trends to effectively assist customers.
    8. Contribute to the development of customer support procedures, documentation, and training materials.

    Qualifications and Skills:

    1. Proven work experience in customer support or a similar role.
    2. Excellent communication skills, both verbal and written, with a strong command of the English language.
    3. Ability to empathize with customers and prioritize their needs effectively.
    4. Proficiency in using customer support software, CRM systems, and other relevant tools.
    5. Strong problem-solving skills and the ability to think critically under pressure.
    6. High level of patience, resilience, and adaptability in a fast-paced environment.
    7. Remote work experience and familiarity with remote collaboration tools (e.g., Slack, Zoom) preferred.
    8. A proactive attitude towards learning and self-improvement, with a commitment to delivering exceptional customer service.

    Working Conditions:

    • This is a remote position, allowing flexibility in working hours.
    • Must have a reliable internet connection and a quiet workspace conducive to conducting customer support activities.

    Benefits:

    • Competitive salary based on experience.
    • Opportunities for career growth and professional development.
    • Flexible work schedule.
    • Remote work environment with a supportive team culture.

    Requirements:

    • Good communication
    • Empathy
    • Problem solving
    • Patience
    • Product Knowledge

    Join Subssum and be part of a team dedicated to providing unparalleled customer support and making a positive impact on our customers’ lives. Apply now to embark on an exciting journey with us!

    Apply

    send your email to [email protected]

  • Remote Customer Support Engineer at KLA

    Company Overview

    KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

    KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

    The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D.

    Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

    Job Description

    We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer site. We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed.

    YOUR MAJOR RESPONSIBILITIES:

    • Successful applicants will be formally trained at one of our award-winning training centers.
    • Domestic and international travel for initial training is required.
    • Responsible for customer service activities associated with updating, solving, diagnosing and repairing of highly sophisticated capital equipment at customer sites.
    • Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment
    • Coordinates actions with customers to minimize down time.
    • Provides assistance to Installation Engineers in resolving problems.

    WHAT YOU WILL BRING:

    • Certified engineer or degree from advanced technical school or :3 years industry working experience. Technical military occupational specialties and training may be considered.
    • Ability to understand and solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on site customer problems.
    • Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
    • Outstanding interpersonal communication, analytical and problem-solving skills.
    • Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
    • Driven to be hands-on and passionate about learning new things
    • Proactive communication that facilitates seamless collaboration and address customer requirements effectively.
    • Fluent in English and Italian language is a must.
    • Full driver’s license

    WHAT WE OFFER:

    • Dynamic opportunity and growth potential in the Semiconductor Industry.
    • A competitive, family friendly total rewards package.
    • Variable compensation components, e.g. participation in company stock purchase plan.
    • Company car or car allowance.
    • Award-winning training.

    Apply Here

  • Entry-level Customer Experience Personnel Needed at Ramp

    Ramp is the ultimate platform for modern finance teams.

    Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp’s all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives.

    Our mission is to help build healthier businesses, and it’s working: over 15,000 businesses on Ramp save an average 3.5% more and close their books 8x faster.

     

    About the Role

    Ramp is looking to hire foundational email and phone customer support operators to help support our customers as we scale.

    We’re looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and our internal teams.

    As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support.

    You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team!

    What You’ll Do

    • Work directly with some of the fastest growing companies in the US
    • Help Ramp scale effectively by handling support requests over phone and email
    • Help us maintain an industry leading satisfaction rate with our customers
    • Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
    • Learn the Ramp Platform inside and out to maximize effectiveness with our customers
    • Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
    • Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
    • Have the ability to grow, develop and learn in a fast-paced, start-up environment

    What You Need

    • Ability to work on the weekends
    • Excellent verbal and written communication skills
    • Experience collaborating closely with teams outside of support
    • Strong background in customer support via email and phone
    • Investigative and critical thinking skills
    • Desire for ownership and growth in role over time

    Nice to Haves

    • Experience working with Zendesk tooling

    Compensation

    • The annual expected compensation range for the target level for this role in NYC is $46,750-$55,000 + target equity + benefits (including medical, dental, vision and 401(k). This role will be paid hourly with a minimum hourly expectation.

    Ramp Benefits (for U.S. based employees)

    • 100% medical, dental & vision insurance coverage for you
      • Partially covered for your dependents
      • One Medical annual membership
    • 401k (including employer match)
    • Please note only 401k contributions made while employed by Ramp are eligible for an employer match
    • Flexible PTO
    • Fertility HRA (up to $5,000 per year)
    • WFH stipend to support your home office needs
    • Wellness stipend
    • Parental Leave
    • Relocation support
    • Pet insurance

    Apply Here