Category: Customer Service Jobs

Location: Remote

Salary:$15/hr

Are you a customer service-driven professional interested in joining a fast-growing company in a booming industry? Select Saunas, an online retailer of saunas, is searching for a Customer Service Specialist.

We recognize the value that our Customer Service team brings to the company, and this full-time Customer Service Specialist position directly impacts the satisfaction of our customers.

Some of the responsibilities of the Customer Service Specialist role include reviewing orders and ensuring accuracy, responding to customer queries in a timely and accurate way via phone, and/or email, resolving issues via appropriate channels, and maintaining knowledge of our sauna products and services.

Time zones: SBT (UTC +11), GMT (UTC +0), MSK (UTC +3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Above all, the ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

About You

• You have excellent customer service skills, with previous experience
• You have the ability to prioritize tasks, with excellent time management skills
• You must have excellent spoken and written English
• You must be highly organized and have a good memory (this is essential)
• You have great computer skills (primarily Shopify, MS Office, and Gorgias/Zendesk)
• High-speed, stable internet is essential
• You can work in US time zones (9-5 Mountain time)
• You have experience in a small company (<30 people)
• A welcome bonus is an interest in saunas and wellness

Your Responsibilities

• Review new orders in Shopify, capture payments, and reach out to customers with shipping information. (Estimated shipping dates, how delivery will look like, ask if they have any questions or need any help offloading the sauna, etc.)
• Receive phone calls and return any voicemails from customers.
• Take orders over the phone.
• Send quotes and invoices to potential customers interested in buying a sauna.
• Review any open Gorgias tickets and address as many new tickets as possible.
• Handle fast-paced short live chats/texts.
• Communicate with colleagues, freight companies, and suppliers about emerging issues or problems. (Making sure the customer’s sauna is shipped safely and quickly.)
• Keeping customers constantly updated throughout the ordering and shipping process. (Providing updates, or if they haven’t ordered yet, reaching out to see if they need any help.)
• Ensuring total customer satisfaction and ticket resolution.

Benefits

When you join Select Saunas, not only do you get to work with some great folks, but you’ll enjoy comprehensive benefits too.

• Starting salary of $5/hr + 1% sales commission. (averaging $8-12+/hr)
• A caring small business culture with a professional fully remote work environment.
• PTO and holidays.
• 13th month salary.
• Referral program.
• Cash bonuses and a monthly Friday off for excellent performance.
• Birthday gifts and bonuses.

Steps to Apply

In an email to the address below, include the following:

• Send your resume.
• Send an introduction letter free of spelling and grammar errors.
• Send a photo of your workstation and an internet speed test.
• Send 3 professional references.
• Send a brief voice message on your previous experience, your goals, and why you want this role. Use https://vocaroo.com.
• Finally, fill out this short form.

Applications that do not complete these steps will not be reviewed.

We are a relatively small, newly formed e-commerce company growing fast; as a result, we have a fast-paced, professional, yet casual relationship with our coworkers.

Method of Application

Interested and qualified candidates should forward their resume and application letter to [email protected]

Location: Remote

Salary:$15/hr

Are you a customer service-driven professional interested in joining a fast-growing company in a booming industry? Select Saunas, an online retailer of saunas, is searching for a Customer Service Specialist.

We recognize the value that our Customer Service team brings to the company, and this full-time Customer Service Specialist position directly impacts the satisfaction of our customers.

Some of the responsibilities of the Customer Service Specialist role include reviewing orders and ensuring accuracy, responding to customer queries in a timely and accurate way via phone, and/or email, resolving issues via appropriate channels, and maintaining knowledge of our sauna products and services.

Time zones: SBT (UTC +11), GMT (UTC +0), MSK (UTC +3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Above all, the ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

About You

• You have excellent customer service skills, with previous experience
• You have the ability to prioritize tasks, with excellent time management skills
• You must have excellent spoken and written English
• You must be highly organized and have a good memory (this is essential)
• You have great computer skills (primarily Shopify, MS Office, and Gorgias/Zendesk)
• High-speed, stable internet is essential
• You can work in US time zones (9-5 Mountain time)
• You have experience in a small company (<30 people)
• A welcome bonus is an interest in saunas and wellness

Your Responsibilities

• Review new orders in Shopify, capture payments, and reach out to customers with shipping information. (Estimated shipping dates, how delivery will look like, ask if they have any questions or need any help offloading the sauna, etc.)
• Receive phone calls and return any voicemails from customers.
• Take orders over the phone.
• Send quotes and invoices to potential customers interested in buying a sauna.
• Review any open Gorgias tickets and address as many new tickets as possible.
• Handle fast-paced short live chats/texts.
• Communicate with colleagues, freight companies, and suppliers about emerging issues or problems. (Making sure the customer’s sauna is shipped safely and quickly.)
• Keeping customers constantly updated throughout the ordering and shipping process. (Providing updates, or if they haven’t ordered yet, reaching out to see if they need any help.)
• Ensuring total customer satisfaction and ticket resolution.

Benefits

When you join Select Saunas, not only do you get to work with some great folks, but you’ll enjoy comprehensive benefits too.

• Starting salary of $5/hr + 1% sales commission. (averaging $8-12+/hr)
• A caring small business culture with a professional fully remote work environment.
• PTO and holidays.
• 13th month salary.
• Referral program.
• Cash bonuses and a monthly Friday off for excellent performance.
• Birthday gifts and bonuses.

Steps to Apply

In an email to the address below, include the following:

• Send your resume.
• Send an introduction letter free of spelling and grammar errors.
• Send a photo of your workstation and an internet speed test.
• Send 3 professional references.
• Send a brief voice message on your previous experience, your goals, and why you want this role. Use https://vocaroo.com.
• Finally, fill out this short form.

Applications that do not complete these steps will not be reviewed.

We are a relatively small, newly formed e-commerce company growing fast; as a result, we have a fast-paced, professional, yet casual relationship with our coworkers.

Method of Application

Interested and qualified candidates should forward their resume and application letter to [email protected]

Also Apply:

Location:Remote

Salary: $30/hr

We are seeking a dynamic and results-driven Success Specialist to join our client’s team. As a Success Specialist, you will play a crucial role in expanding the team and driving growth.

Your primary responsibility will be to contact Independent Outside Mortgage Agents (OMAs), present the value proposition, and secure appointments with the recruitment specialist.

Job Responsibilities:

• Contact Independent Outside Mortgage Agents (OMAs): Conduct outreach to talented independent outside mortgage agents to invite them to join the network.
• Present Value Proposition: Clearly and effectively communicate the benefits and value of joining the organization.
• Set Appointments: If interest is shown, set appointments with the recruitment specialist to answer questions and initiate the onboarding process.
  • Main goal: Make outbound calls and secure confirmed appointments.
• Maintain Pipeline: Keep track of potential agents who have not yet been reached.
• Follow-Up: Follow up on any past missed opportunities identified by the recruitment specialist.
• Appointment Confirmation: Ensure all appointments are confirmed by text or email at least 1 hour prior to the scheduled time.
• Daily Reporting: Report daily results to the manager, including:
  • Number of outbound calls (minimum 60)
  • Number of voice-to-voice contacts (approximately 60%)
  • Number of appointments made (minimum of 2-4 confirmed daily, 1-2 for each recruitment specialist)

Requirements

• Excellent Communication Skills: Ability to convey information clearly and effectively.
• Proficiency in MS Excel: Comfortable using MS Excel for data tracking and reporting.
• Outbound Sales or Telemarketing Experience: Previous experience in outbound sales or telemarketing is required.
• Resilience: Ability to handle rejection and overcome objections.
• Independence and Teamwork: Capable of working independently as well as part of a team.
• Goal-Oriented and Self-Motivated: Driven by achieving targets and success.
• Working Schedule: 10 AM – 4 PM, Monday – Friday (Toronto Local Time)

System Requirements

• At least 15mbps for main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Apply here

Also Apply:

• Remote Graphic Designer Needed at ReSource Pro
• Remote Customer Service Representative at CrewBloom
• Medical Fertility Nurse Needed at Estrada International Staffing Solutions
• Receptionist Needed at Estrada International Staffing Solution
• Remote Graphic Designer Needed at PETA Foundation

Location:Remote

Salary: $30/hr

We are seeking a dynamic and results-driven Success Specialist to join our client’s team. As a Success Specialist, you will play a crucial role in expanding the team and driving growth.

Your primary responsibility will be to contact Independent Outside Mortgage Agents (OMAs), present the value proposition, and secure appointments with the recruitment specialist.

Job Responsibilities:

• Contact Independent Outside Mortgage Agents (OMAs): Conduct outreach to talented independent outside mortgage agents to invite them to join the network.
• Present Value Proposition: Clearly and effectively communicate the benefits and value of joining the organization.
• Set Appointments: If interest is shown, set appointments with the recruitment specialist to answer questions and initiate the onboarding process.
  • Main goal: Make outbound calls and secure confirmed appointments.
• Maintain Pipeline: Keep track of potential agents who have not yet been reached.
• Follow-Up: Follow up on any past missed opportunities identified by the recruitment specialist.
• Appointment Confirmation: Ensure all appointments are confirmed by text or email at least 1 hour prior to the scheduled time.
• Daily Reporting: Report daily results to the manager, including:
  • Number of outbound calls (minimum 60)
  • Number of voice-to-voice contacts (approximately 60%)
  • Number of appointments made (minimum of 2-4 confirmed daily, 1-2 for each recruitment specialist)

Requirements

• Excellent Communication Skills: Ability to convey information clearly and effectively.
• Proficiency in MS Excel: Comfortable using MS Excel for data tracking and reporting.
• Outbound Sales or Telemarketing Experience: Previous experience in outbound sales or telemarketing is required.
• Resilience: Ability to handle rejection and overcome objections.
• Independence and Teamwork: Capable of working independently as well as part of a team.
• Goal-Oriented and Self-Motivated: Driven by achieving targets and success.
• Working Schedule: 10 AM – 4 PM, Monday – Friday (Toronto Local Time)

System Requirements

• At least 15mbps for main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Apply here

Also Apply:

As a Customer Service Representative, you will play a pivotal role in ensuring exceptional customer experiences across various communication channels.

Your responsibilities will include addressing customer inquiries, resolving issues promptly, and collaborating with internal teams to enhance our service delivery.

You will handle desk tickets, live chat sessions, and email support while also contributing to projects aimed at improving our customer experience.

Job Responsibilities

Desk Tickets:

• Maintain comprehensive documentation in the CRM system for consistency.
• Resolve Tier 0 and Tier 1 help desk tickets efficiently and close them promptly.
• Escalate Tier 2 and 3 support tickets to appropriate service partners, ensuring clear communication with customers on resolution timelines.
• Manage and categorize SPAM tickets and emails.
• Reconcile B2C and B2B payment tickets (Stripe, AuthNet, PayPal), escalating issues to management as necessary.
• Handle Inquiry Contact Forms, providing initial assistance before transferring to the sales team.
• Manage customer cancellations and retention efforts, collaborating with relevant departments.
• Address course ratings below 4 stars, gather feedback for improvements and inform the content team.
• Process paid PayPal invoices and scholarship applications when required.

Chat Support:

• Provide timely assistance to customers via live chat, offering product information, resolving complaints, and aiding with basic troubleshooting.
• Guide customers on website navigation, subscriptions, and course recommendations.
• Transfer relevant inquiries to the Sales team and set tasks for discount/promotion requests.
• Encourage subscription upgrades and maintain high customer feedback ratings.

Email Support:

• Respond promptly and professionally to all customer emails.
• Escalate issues as needed, providing context for resolution.
• Manage email inboxes and document all correspondence in the CRM.

Additional Responsibilities:

• Assist with basic onboarding of new Training and Access clients when necessary.
• Monitor and follow up on annual subscription renewals.
• Identify sales opportunities from reports and abandoned carts, transferring leads to the Sales team.
• Contribute to special projects and attend weekly meetings.
• Proactively raise customer issues and propose solutions to management.
• Develop and uphold Customer Service procedures and standards, documenting processes for continuous improvement.
• Maintain accurate customer records across company applications.
• Draft and distribute mass emails to subscribers on relevant topics.

Requirements

• Previous experience in customer service roles preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in CRM systems and basic technical troubleshooting.
• Flexibility to adapt to evolving responsibilities and priorities.
• Customer-centric mindset with a commitment to delivering exceptional service.

System Requirements

• At least 15mbps for the main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Apply here

Also Apply:

• Remote Freelance Writer Needed at Kratom Active
• Remote Administrative Assistant Needed at SEP
• Medical Fertility Nurse Needed at Estrada International Staffing Solutions
• Receptionist Needed at Estrada International Staffing Solution
• Remote Graphic Designer Needed at PETA Foundation

As a Customer Service Representative, you will play a pivotal role in ensuring exceptional customer experiences across various communication channels.Your responsibilities will include addressing customer inquiries, resolving issues promptly, and collaborating with internal teams to enhance our service delivery.

You will handle desk tickets, live chat sessions, and email support while also contributing to projects aimed at improving our customer experience.

Job Responsibilities

Desk Tickets:

• Maintain comprehensive documentation in the CRM system for consistency.
• Resolve Tier 0 and Tier 1 help desk tickets efficiently and close them promptly.
• Escalate Tier 2 and 3 support tickets to appropriate service partners, ensuring clear communication with customers on resolution timelines.
• Manage and categorize SPAM tickets and emails.
• Reconcile B2C and B2B payment tickets (Stripe, AuthNet, PayPal), escalating issues to management as necessary.
• Handle Inquiry Contact Forms, providing initial assistance before transferring to the sales team.
• Manage customer cancellations and retention efforts, collaborating with relevant departments.
• Address course ratings below 4 stars, gather feedback for improvements and inform the content team.
• Process paid PayPal invoices and scholarship applications when required.

Chat Support:

• Provide timely assistance to customers via live chat, offering product information, resolving complaints, and aiding with basic troubleshooting.
• Guide customers on website navigation, subscriptions, and course recommendations.
• Transfer relevant inquiries to the Sales team and set tasks for discount/promotion requests.
• Encourage subscription upgrades and maintain high customer feedback ratings.

Email Support:

• Respond promptly and professionally to all customer emails.
• Escalate issues as needed, providing context for resolution.
• Manage email inboxes and document all correspondence in the CRM.

Additional Responsibilities:

• Assist with basic onboarding of new Training and Access clients when necessary.
• Monitor and follow up on annual subscription renewals.
• Identify sales opportunities from reports and abandoned carts, transferring leads to the Sales team.
• Contribute to special projects and attend weekly meetings.
• Proactively raise customer issues and propose solutions to management.
• Develop and uphold Customer Service procedures and standards, documenting processes for continuous improvement.
• Maintain accurate customer records across company applications.
• Draft and distribute mass emails to subscribers on relevant topics.

Requirements

• Previous experience in customer service roles preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in CRM systems and basic technical troubleshooting.
• Flexibility to adapt to evolving responsibilities and priorities.
• Customer-centric mindset with a commitment to delivering exceptional service.

System Requirements

• At least 15mbps for the main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Apply here

Also Apply:

• Remote Freelance Writer Needed at Kratom Active
• Vodacom 2024/2025 Early Careers Program For Young African
• Fresh Graduates Post-NYSC Needed at Quramo Advisory
• Remote Graphic Designer Needed at PETA Foundation
• Medical Fertility Nurse Needed at Estrada International Staffing Solutions