Remote Insurance is recruiting for the following remote positions:
- Customer Service Rep
- Remote Receptionist
- Sales Support and data Entry Clerk
- Quotation Specialist
- Virtual Assistant
1) Quotation Specialist
Job Type: Full-time
Schedule: Monday to Friday 2pm-11pm or 3pm to 12am with a one hour break four hours into your shift daily.
Work Location: Remote
At Remote Insurance Team, we understand that the key to success is a strong foundation. Our Quote Specialist will be responsible for providing support to the sales team by creating and maintaining accurate records of customer quotes.
The ideal candidate will have excellent communication and organizational skills, as well as a keen eye for detail. He or she will be responsible for gathering information to fill any gaps in the information provided to them.
This position will require regular interaction with the sales team, so the ability to work well in a team environment is a must.
Duties & Responsibilities:
- Review customer information provided and source missing information
- Use Government websites to pull permits related to the property being quoted
- Use rating software to enter all aspects of the home or autos being quoted
- Participate in team meetings and contribute to continuous improvement initiatives
- Adhere to all company policies and procedures
- Provide exceptional customer service at all times
Required skills and Qualifications:
- 3-5 years professional experience in customer service or sales support role
- Excellent communication skills, both written and verbal
- Superior organizational skills and attention to detail
- Ability to work independently and with a team to meet deadlines
- Proficient in Microsoft Office, with aptitude to learn new software and systems
- Project management experience
- Good computer skills to navigate the numerous insurance company websites
- A great driven and winning attitude, teamwork, and self-motivation
- A functional laptop or desktop computer
- Fast and stable internet connection
- Provision for loadshedding
- Ability to retain and apply information received from training, reading and email updates
Please send CV to [email protected]
2) Customer Service Representative
Job Type: Full-time
Schedule: Monday to Friday / 8 Hours per day 5pm-9pm and 10pm-2am
Work Location: Remote
At Remote Insurance Team, we recognize that a solid foundation is essential for success. We are currently seeking an experienced Customer Service Representative to join our dynamic team assisting a highly successful Commercial Lines Insurance Agency in their Customer Service Department.
The CSR will be responsible for confirming data, cross-referencing, verifications and email correspondence, as well as delivering exceptional personalized customer service via phone and email. The ideal candidate will possess outstanding communication, organizational, and prioritization skills, along with a meticulous attention to detail.
He/she should be capable of managing multiple tasks simultaneously and performing well under pressure. The ability to work effectively and professionally in a team environment is crucial.
A strong willingness to learn new processes and software systems, coupled with above-average computer literacy, is essential for this position.
Duties & Responsibilities:
- Assist and support an Insurance Agency in their Customer Service Department via email and phone
- Confirming data and cross-referencing in order to ensure that crucially important data is accurate
- Verification of information
- Pre-and post sale administration of personal and commercial insurance policies
- Accurately document and process customer information into various software systems
- Learn and follow all required scripts, policies and procedures
- Comply with requirements surrounding confidential and personal information
- Obtain and capture information accurately, followed by submitting information to the necessary recipients
- General administrative duties
Required Skills and Qualifications:
- Must be well spoken and fluent in English with the ability to liaise with international clients
- Extreme attention to detail and accuracy
- Excellent computer skills in order to navigate a variety of software systems
- Excellent data entry and typing skills
- Customer service oriented (positive, helpful, patient, responsive and empathic)
- Ability to multi-task and stay focused, and self-managed, working productively, independently
- Ability to retain and apply information received from training
- A functional laptop or desktop computer
- A fast and stable internet connection (proof will be required)
- Provision for loadshedding
- A quiet, distraction-free workspace
- Available ASAP
Please send CV to [email protected]
3) Remote Receptionist
Job Type: Full-time – 40 hours per week
Schedule: Monday to Friday 2pm-6pm and 7pm-11pm
Work Location: Remote
At Remote Insurance Team, we recognize that a solid foundation is essential for success. We are currently seeking an experienced Customer Service Representative to join our dynamic team assisting a highly successful Commercial Lines Insurance Agency in their Customer Service Department.
The CSR will be responsible for confirming data, cross-referencing, verifications and email correspondence, as well as delivering exceptional personalized customer service via phone and email. The ideal candidate will possess outstanding communication, organizational, and prioritization skills, along with a meticulous attention to detail.
He/she should be capable of managing multiple tasks simultaneously and performing well under pressure. The ability to work effectively and professionally in a team environment is crucial. A strong willingness to learn new processes and software systems, coupled with above-average computer literacy, is essential for this position.
Duties & Responsibilities:
- Handle incoming calls and route them to the relevant staff members or departments
- Effectively manage phone, email, and text correspondence with customers in a professional manner
- Accurately document and process customer information into various software systems
- Perform other administrative duties as assigned
Required Skills and Qualifications:
- Handle incoming calls and route them to the relevant staff members or departments
- Effectively manage phone, email, and text correspondence with customers in a professional manner
- Accurately document and process customer information into various software systems
- Perform other administrative duties as assigned
Please send CV to [email protected]
4) Sales Support and data Entry Clerk
Remote Insurance Team is a progressive outsourcing firm dedicated to delivering exceptional service to our valued clients through the deployment of top-tier contractors. Our unwavering commitment to excellence motivates us to meticulously match each role with the ideal candidate.
Currently, we are seeking a versatile Sales Support Agent with exceptional data entry skills to join our dynamic team supporting a highly successful Personal Lines Insurance Agency. The Sales Support Agent will play a crucial role in relieving top sales agents of administrative tasks, allowing them to focus on sales activities. The ideal candidate will demonstrate excellent communication, organizational, and prioritization abilities, with meticulous attention to detail. They should excel in managing multiple tasks concurrently and performing effectively under pressure. The ability to collaborate professionally within a team environment is essential. Additionally, a strong eagerness to learn new processes and software systems, combined with above-average computer proficiency, is vital for success in this role.
Job Type: Full-time – 40 hours per week
Schedule: Monday to Friday 14:00-18:00 and 19:00-23:00
Work Location: Remote
Duties & Responsibilities:
- Serve as the initial point of contact for incoming phone calls in a courteous and hospitable manner.
- Promptly process payments received via phone and online channels.
- Maintain professional communication through phone calls, emails, and text messages with both customers and team members.
- Accurately review and document customer information into various software systems.
- Retrieve and compile customer data from government websites.
- Verify and cross-reference customer information for accuracy.
- Perform general administrative tasks as required.
Required skills and Qualifications:
- Minimum of 5 years of professional experience in a similar role.
- Excellent written and verbal communication skills.
- Professional phone etiquette with a friendly, approachable demeanor.
- Proficient in MS Office suite; ability to quickly grasp new software and systems.
- Strong multitasking abilities, exceptional organizational skills, and effective prioritization capabilities.
- Meticulous attention to detail and thoroughness in work.
- Ability to work independently as well as part of a team.
- Capacity to retain and apply information from training, emails, and other updates.
- Reliable laptop or desktop computer.
- Fast and stable internet connection.
- Ability to accommodate power outage contingencies (e.g., loadshedding).
- Quiet and distraction-free home office setup.
- Available to start immediately.
Send your CV and Cover letter to: [email protected]
5) Virtual Assistant
At Remote Insurance Team, we recognize that a solid foundation is essential for success. We are currently seeking an experienced Virtual Assistant to join our dynamic team assisting a highly successful Commercial Insurance Broker in his day to day requirements.
The Virtual Assistant will be responsible for providing support to his/her broker by alleviating his workload as needed, as well as delivering exceptional personalized customer service via phone, email, and text. The ideal candidate will possess outstanding communication, organizational, and prioritization skills, along with a meticulous attention to detail.
He/she should be capable of managing multiple tasks simultaneously and performing well under pressure. This role will involve regular collaboration with the broker and interaction with customers as well as insurance companies, so the ability to work effectively and professionally in a team environment is crucial. A strong willingness to learn new processes and software systems, coupled with above-average computer literacy, is essential for this position.
Job Type: Full-time – 40 hours per week
Schedule: Monday to Friday 6PM – 2AM (PST hours)
Work Location: Remote
Duties & Responsibilities:
- Assist and support an independent broker in order for him to focus on sales and growing his book of business
- Handle incoming phone calls and ensure first call resolution through problems solving and effective call handling
- Pre- and post sale administration of commercial insurance policies
- Accurately document and process customer information into various software systems
- Learn and follow all required scripts, policies, and procedures
- Comply with requirements surrounding confidential and personal information
- Obtain and capture information accurately, followed by submitting information to the necessary recipients
- General administrative duties
Required skills and Qualifications:
- Must be well spoken and fluent in English with the ability to liaise with international clients
- Attention to detail and accurate
- Excellent computer skills in order to navigate a variety of software systems
- Excellent data entry and typing skills
- Customer service oriented (positive, helpful, patient, responsive and empathetic)
- Ability to multi-task and stay focused, and self-manage, working productively, independently
- Ability to retain and apply information received from training
- A functional laptop or desktop computer
- A fast and stable internet connection (proof will be required)
- Provision for load shedding
- A quiet, distraction-free workspace
- Available ASAP
Send your CV and Cover letter to: [email protected]
