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Category: Customer Service Jobs

  • Remote Customer Service Associate I At SamaCare

    Job Location: Remote

    Salary: $19/hr

    Company Overview

    SamaCare helps to eliminate the administrative barriers that limit patient access to life-changing therapies. Insurance-related administrative hassles for prescription drugs result in worse outcomes for patients, delayed therapy, and over $100B of administrative waste for the US healthcare system.

    Medical providers are forced to manage these workflows on stone-age technology (fax, calls, and snail mail).

    SamaCare has built a software platform to help practices streamline those administrative workflows and a two-sided business model that has scaled to hit medical offices serving nearly 2 million patients (and growing rapidly).

    As a Venture Capital (VC)-funded company, we’re building a team to help us scale, so that every patient gets access to the right treatment at the right time.

    Role Overview 

    • This role will focus on managing electronic paperwork sent to and from insurance companies, as well as curating insurance company documents for our internal database.
    • This role will also involve speaking with insurance companies via telephone to get information regarding submitted requests.
    • The Customer Operations Team also responds to questions submitted by our medical practice users via chat function or email correspondence.
    • We pride ourselves on being friendly, approachable, and knowledgeable about the healthcare industry.

     Customer Support Associate Responsibilities: 

    • Handle basic customer inquiries and issues via phone, email, or chat.
    • Develop clear and concise communication skills and use positive language and tone in customer interactions.
    • Conduct routine operational tasks with precision and attention to detail, such as data entry and document processing.
    • Document and track customer interactions and resolutions.
    • Adhere to established procedures and guidelines to maintain consistency and quality in work output.
    • Participate actively in training programs aimed at enhancing knowledge and skills relevant to the role.
    • Escalate more complex problems to higher-level associates.
    • Stay updated on changes or updates to products and communicate effectively about product features and benefits.
    • Communicate effectively with colleagues and supervisors, promptly addressing any issues or seeking guidance when needed.

     Customer Support Associate Requirements:

    •  1+ years in customer operations or a  customer service environment.
    • Excellent verbal and written communication skills.
    • Strong interpersonal skills and the ability to interact effectively with customers and colleagues.
    • Basic computer proficiency, including familiarity with email, web browsers and Microsoft Office applications.
    • A positive attitude, patience, and a willingness to learn and adapt in a fast-paced environment.
    • Ability to remain calm and composed under pressure, especially when dealing with challenging customer situations.
    • Attention to detail and accuracy in data entry and documentation.
    • Ability to effectively prioritize workload.
    • Experience in health insurance; billing or prior authorizations.
    • Start up experience is a plus.

    Please include a cover letter.

    Job Type: Full-time/ HourlyPay: $19.00 – $21.00 per hour (depending on experience and geographic location)

    Apply here

    Also Apply:

     

  • Turbham Limited Recruitment

    Turbham Limited Recruitment

    We run a Business Management System. We are also branched out and well versed in the Telemedicine, Logistics, Agriculture as well as the Travel and Tourism industries.

    Turbham Limited is recruiting for the following Job Positions:

    • Project Manager – Customer Support (Casino Platform)
    • Graphic Designer
    • Product Manager
    • Personal Assistant
    • Office Manager

     

    PROJECT MANAGER – CUSTOMER SUPPORT (CASINO PLATFORM)

    • We are a leading casino platform catering to the U.S. market, committed to providing top-notch customer support to our users.
    • As we expand our operations, we are seeking a dynamic and experienced Project Manager to oversee our customer support team during the night shift in Nigeria.
    • This role is pivotal in ensuring seamless operations and exceptional service delivery during U.S. peak hours.

    Location: Abuja

    Job Type: Full-time

    Salary: ₦150,000 – ₦200,000/month

    Shift: Night Shift (6:00 PM – 7:00 AM every other day)

    Key Responsibilities

    • Team Leadership: Manage and lead a team of customer support representatives working night shifts, ensuring high morale, productivity, and adherence to company policies.
    • Project Management: Oversee the planning, execution, and delivery of support initiatives, ensuring they align with business objectives and customer satisfaction goals.
    • Performance Monitoring: Track and analyze team performance metrics, identifying areas for improvement and implementing strategies to enhance efficiency and service quality
    • Issue Resolution: Act as the escalation point for complex customer issues, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction.
    • Process Optimization: Continuously assess and refine support processes, tools, and workflows to improve operational efficiency and customer experience.
    • Reporting: Prepare and present regular reports on team performance, customer feedback, and project status to senior management.
    • Training & Development: Identify training needs and organize regular coaching sessions to enhance the skills and knowledge of the support team.
    • Stakeholder Communication: Collaborate with other departments, such as product development and marketing, to ensure customer feedback is integrated into platform improvements and updates.

    Qualifications

    • Experience: Minimum of 5 years of experience in customer support, with at least 2 years in a project management or leadership role, preferably in the online gaming or casino industry.
    • Market Knowledge: Strong understanding of the U.S. market and its regulatory environment, with experience managing support teams catering to U.S. customers.
    • Technical Skills: Proficiency in using customer support software, CRM systems, and project management tools.
    • Leadership Skills: Proven ability to lead and motivate a team, with excellent communication and interpersonal skills.
    • Problem-Solving: Strong analytical and problem-solving abilities, with a track record of effectively managing complex customer issues.
    • Adaptability: Willingness to work night shifts and manage operations during U.S. peak hours.

    Why Join Us

    • Global Exposure: Work with a diverse team and interact with customers from the U.S. market.
    • Career Growth: Opportunity to advance your career in a dynamic and fast-growing industry.
    • Competitive Compensation: Attractive salary package with benefits tailored to night shift employees.
    • If you are a motivated and experienced project manager looking to make an impact in the online gaming industry, we would love to hear from you.

    Please Note:

    • Applicants without relevant experience, Without A Voice Recording, or those not located in Abuja will not be considered.
    • Please visit Vocaroo (https://vocaroo.com/) to create a 1-2 minute recording explaining why you believe you are the best fit for this role.
    •  Kindly send the recording link along with your CV when applying.
    • Please ensure the subject line of your email matches the job posting.

    Deadline: 23rd August, 2024.

    How to Apply 

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

     

    GRAPHICS DESIGNER

    • We are looking for a creative and talented Graphic Designer to join our team.
    • In this role, you will be responsible for creating visually compelling designs that align with our brand and meet our clients’ needs.
    • The ideal candidate will have experience across a range of design mediums, including digital and print, and will be able to manage multiple projects simultaneously while maintaining high-quality standards.

    Location: Abuja

    Job Type: Full-time

    Salary: ₦100,000 – ₦150,000/month

    Key Responsibilities

    • Creative Design: Develop and produce innovative design solutions for a variety of projects, including digital content, print materials, marketing campaigns, and branding initiatives. Ensure that all designs adhere to brand guidelines and reflect the company’s visual identity.
    • Project Management: Manage multiple design projects from concept to completion. Collaborate with other departments to understand project requirements, timelines, and objectives, ensuring that all deliverables are completed on time and to the highest quality.
    • Branding & Identity: Assist in the development and maintenance of the company’s visual brand identity. Create and update brand assets, including logos, typography, color palettes, and style guides, to ensure consistency across all platforms.
    • Digital Media: Design and produce digital content for websites, social media, email campaigns, and other online platforms. Optimize graphics for various digital formats and ensure they are visually engaging and user-friendly.
    • Print Design: Create print-ready designs for brochures, posters, business cards, packaging, and other marketing materials. Work closely with printers and production teams to ensure accurate and high-quality print outputs.
    • Collaboration & Communication: Work closely with marketing, product development, and sales teams to deliver creative solutions that meet business goals. Participate in brainstorming sessions and provide design expertise to cross-functional teams.
    • Feedback & Revisions: Incorporate feedback from stakeholders and make necessary revisions to designs. Maintain an iterative approach to design, continuously refining and improving work based on input and testing.

    Requirements

    Experience

    • Proven experience as a graphic designer, with a strong portfolio showcasing a range of design work across digital and print mediums.
    • Experience in managing design projects from concept to final production.

    Skills

    • Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design software.
    • Strong understanding of design principles, including typography, color theory, layout, and composition.
    • Excellent attention to detail, with a focus on delivering high-quality work.
    • Strong time management and organizational skills, with the ability to manage multiple projects and meet deadlines.
    • Ability to communicate design concepts and ideas effectively to both technical and non-technical audiences.
    • Creativity & Innovation: A strong creative vision with the ability to produce original designs that capture the essence of the brand and engage the target audience.
    • Knowledge: Familiarity with the latest design trends, tools, and technologies. Experience in web design, UX/UI, and video editing is a plus.

    Deadline: 31st August, 2024.

    How to Apply 

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

     

    PRODUCT MANAGER

    • TurboMedics is seeking a highly skilled and driven Product Manager to oversee the development and management of our cutting-edge medical devices and services.
    • This role requires a strategic thinker with the ability to handle presentations and meetings with customers, ensuring that our products meet the highest standards as requested by customers and specified by the CEO.
    • You will also coordinate with the marketing team on lead generation, manage product testing and benchmarking, and collaborate with cross-functional teams to bring our innovative solutions to market.

    Location: Abuja

    Job Type: Full-time

    Salary: ₦100,000 – ₦150,000/month

    Key Responsibilities

    • Product Strategy & Roadmap: Develop and execute a product strategy and roadmap that aligns with TurboMedics’ goals and market demands. Identify market opportunities and define product features that address customer needs.
    • Customer Engagement & Presentations: Handle presentations and meetings with current and prospective customers. Communicate product value propositions effectively, gather feedback, and ensure customer requirements are met.
    • Product Development: Lead the product development process, ensuring that all products meet the quality standards requested by customers and specified by the CEO. Work closely with R&D and engineering teams to ensure products are developed and released on schedule.
    • Testing & Benchmarking: Oversee product testing and benchmarking to ensure that products perform at the highest levels. Use testing results to refine and improve product offerings before launch.
    • Market Research & Analysis: Conduct market research to understand customer needs, competitive landscape, and industry trends. Use insights to inform product development and positioning strategies.
    • Lead Generation & Marketing Coordination: Collaborate with the marketing team to generate leads and create go-to-market strategies. Ensure alignment between product offerings and marketing campaigns to drive customer interest and sales.
    • Cross-Functional Collaboration: Work with sales, customer support, and other departments to ensure successful product launches and ongoing customer satisfaction. Provide product training and support to sales teams.
    • Regulatory Compliance: Ensure that all products comply with relevant medical regulations and standards. Navigate the approval process and maintain compliance throughout the product lifecycle.
    • Performance Tracking & Reporting: Monitor product performance using key metrics and KPIs. Provide regular updates to senior management on product status, market performance, and areas for improvement.

    Requirements

    Experience

    • Proven experience as a Product Manager, ideally in the medical device or healthcare technology industry.
    • Experience in handling customer presentations, product testing, and managing product standards.

    Skills

    • Strong communication and presentation skills, with the ability to engage and persuade customers.
    • Excellent strategic thinking and analytical skills.
    • Strong project management skills, with experience leading cross-functional teams and complex projects.
    • Proficiency in using product management and project management tools.

    Knowledge

    • In-depth understanding of the medical device industry, including regulatory requirements, market dynamics, and customer needs.
    • Familiarity with the product development lifecycle, lead generation strategies, and testing protocols.

    Education

    • Bachelor’s degree in a relevant field (e.g., Business, Engineering, Life Sciences). A Master’s degree or MBA is a plus.

    How to Apply 

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

     

    PERSONAL ASSISTANT 

    • We are seeking a highly organized and proactive Personal Assistant to provide comprehensive support to the executive team.
    • In this role, you will manage a wide range of administrative tasks, ensuring that the executives’ day-to-day operations run smoothly.
    • The ideal candidate will be detail-oriented, capable of multitasking, and able to anticipate the needs of the executives to help them stay focused on their strategic goals.

    Location: Abuja

    Job Type: Full-time

    Salary: ₦100,000 – ₦150,000/month

    Key Responsibilities

    • Administrative Support: Manage and organize the executives’ schedules, including meetings, appointments, and travel arrangements. Ensure that the executive’s calendar is optimized and conflicts are minimized.
    • Communication Management: Act as the primary point of contact for internal and external communications on behalf of the executive. Draft, edit, and manage correspondence, emails, and other documents as needed.
    • Meeting Coordination: Prepare agendas, materials, and presentations for meetings. Attend meetings, take minutes, and follow up on action items to ensure tasks are completed.
    • Travel Arrangements: Coordinate domestic and international travel, including flights, accommodations, transportation, and itineraries. Ensure all travel arrangements are efficient and cost-effective.
    • Task & Project Management: Assist with managing personal and professional projects, ensuring deadlines are met and objectives are achieved. Prioritize tasks and manage time effectively to support the executive’s goals.
    • Confidentiality & Discretion: Handle sensitive information with the utmost confidentiality and professionalism. Maintain discretion in all aspects of the role, particularly when dealing with personal or private matters.
    • Office Management: Manage office supplies, equipment, and other resources as needed. Oversee the organization and maintenance of the executive’s office space, ensuring it is conducive to productivity.
    • Event Planning: Assist in planning and organizing company events, meetings, and other special occasions. Coordinate logistics, manage guest lists, and ensure events run smoothly.
    • Research & Reporting: Conduct research on various topics, as requested by the executive, and prepare reports or summaries. Stay informed about industry trends and provide insights that may be relevant to the executive’s work.

    Requirements

    Experience

    • Proven experience as a Personal Assistant or Executive Assistant, supporting senior executives or management.
    • Experience in managing complex schedules, travel arrangements, and multiple tasks simultaneously.

    Skills

    • Excellent organizational and time management skills, with the ability to prioritize effectively.
    • Strong communication skills, both written and verbal, with attention to detail in all forms of correspondence.
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
    • Ability to work independently, anticipate needs, and solve problems proactively.
    • Discretion & Professionalism: High level of discretion and professionalism, particularly when handling confidential or sensitive information.
    • Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment. Flexibility to adjust working hours as needed to accommodate the executive’s schedule.

    How to Apply 

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

     

    OFFICE MANAGER

    • We are seeking an organized and proactive Office Manager to oversee the daily operations of our office.
    • As the Office Manager, you will play a key role in ensuring the smooth functioning of the workplace by managing administrative tasks, coordinating office activities, and supporting various departments.
    • Your role will involve everything from handling office supplies and equipment to ensuring a productive and positive work environment for all employees.

    Location: Abuja

    Job Type: Full-time

    Salary: ₦100,000 – ₦150,000/month

    Key Responsibilities

    • Office Operations: Oversee and manage all daily office operations, including maintaining office supplies, coordinating maintenance and repairs, and ensuring that office equipment is in good working order.
    • Administrative Support: Provide administrative support to various departments, including scheduling meetings, managing calendars, and assisting with travel arrangements. Prepare reports, presentations, and correspondence as needed.
    • Team Coordination: Foster a positive and productive work environment by coordinating office activities, events, and team-building exercises. Assist in onboarding new employees and act as the main point of contact for office-related inquiries.
    • Budget Management: Manage office budgets, including tracking expenses, negotiating with vendors, and ensuring cost-effective operations. Work closely with the finance department to ensure accurate and timely processing of invoices and payments.
    • Health & Safety Compliance: Ensure the office complies with health and safety regulations. Coordinate regular safety checks and emergency drills, and maintain up-to-date records of compliance-related activities.
    • Facility Management: Liaise with building management and external vendors to ensure the office environment is well-maintained, clean, and secure. Oversee any office renovations or relocations as required.
    • IT Coordination: Work with the IT department to ensure all office technology, including computers, phones, and network systems, are functioning properly. Assist employees with basic IT issues and coordinate with IT support for more complex problems.

    Requirements

    Experience

    • Proven experience in an office management or administrative role, with a strong understanding of office procedures and equipment.
    • Experience in managing budgets, negotiating with vendors, and overseeing office maintenance.

    Skills

    • Strong organizational and multitasking abilities, with excellent attention to detail.
    • Effective communication skills, both written and verbal, with the ability to interact with all levels of staff and management.
    • Proficiency in office software, including Microsoft Office Suite and office management tools.
    • Ability to handle sensitive information with discretion and maintain confidentiality.
    • Leadership: Demonstrated ability to lead and motivate a team, with a proactive approach to problem-solving and a focus on creating a positive work environment.
    • Knowledge: Familiarity with health and safety regulations, facility management, and basic IT troubleshooting is a plus

    How to Apply 

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

  • Softhills Limited Recruitment

    Softhills Limited Recruitment

    We invest more than just funds; we invest our knowledge and experience, our ideas and our infrastructure.

    Working alongside entrepreneurs and co-founders, we support our ventures from startup to scale to exit, giving them access to the global networks and services they need to grow.

    This support is bolstered by the innovative partnerships we forge with big businesses. Our digital expertise helps our ventures be more agile, while our partners’ global scope helps them scale faster.

    Softhills Limited is recruiting for the following Job Positions;

    • Virtual Assistant
    • Customer Service Representative

     

    VIRTUAL ASSISTANT

    • The Virtual Assistant will provide comprehensive administrative support, ensuring the smooth operation of our business.
    • This role involves preparing documents, conducting research, managing data entry, handling communications, and maintaining our digital presence.
    • The ideal candidate is highly organized, proactive, and capable of managing multiple tasks with precision.

    Location: Lagos

    Job Type: Full-time

    Key Responsibilities

    • Document Preparation: Assist in preparing documents, reports, presentations, and spreadsheets.
    • Research: Conduct thorough research and compile information to support business decisions.
    • Data Entry: Accurately enter and manage data in company databases.
    • Communication Management: Handle incoming phone calls and email correspondence promptly and professionally.
    • Scheduling: Coordinate appointments, meetings, and client schedules efficiently.
    • Travel Arrangements: Arrange travel accommodations and itineraries for employees.
    • Invoicing: Prepare and send invoices to clients accurately and in a timely manner.
    • Website and Social Media Management: Maintain and update the company’s website and social media platforms.
    • Content Creation: Create and schedule content for the company’s social media channels.
    • Word Processing: Complete word processing tasks as required.
    • Social Media Management: Oversee and manage social media accounts, ensuring consistent engagement.
    • Data Analysis: Gather and organize data for statistical analysis to support business insights.

    Qualifications

    • Proven experience as a Virtual Assistant or in a similar administrative role.
    • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
    • Excellent written and verbal communication skills.
    • Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
    • Strong organizational skills and attention to detail.
    • Familiarity with social media platforms and basic content creation.
    • Ability to work independently and proactively in a remote environment.

    Preferred Qualifications

    • Familiarity with project management tools like Asana, Trello, or Slack.
    • Basic knowledge of graphic design tools (e.g., Canva).
    • Experience with customer relationship management (CRM) software.

    Apply Here 

     

    CUSTOMER SERVICE REPRESENTATIVE

    An Ecommerce company in Lagos is looking for a Customer Service Representative who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

    Location: Lagos

    Job Type: Full-time

    Responsibilities

    •  Manage large amounts of incoming phone calls.
    • Generate sales leads.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Follow communication procedures, guidelines and policies.
    • Take the extra mile to engage customers.

    Requirements

    •  Proven customer support experience or experience as a Client Service Representative.
    • Track record of over-achieving quota.
    • Strong phone contact handling skills and active listening.
    • Familiarity with CRM systems and practices.
    • Customer orientation and ability to adapt/respond to different types of characters.
    •  Excellent communication and presentation skills.
    • Ability to multitask, prioritize, and manage time effectively.

    Apply Here

  • Customer Support Representative at Swiftluxe Digital Company

    Customer Support Representative at Swiftluxe Digital Company

    Established in 2022 under the original name “Swiftluxe Support Service,” we specialize in delivering short-to-medium term financing solutions tailored for individuals and small to medium-sized enterprises (SMEs).

    Our young, dynamic, and experienced team brings a wealth of expertise in the financial services industry.

    At Swiftluxe Digital Company, we’re driven by our mission to bridge the gap in innovative financial services for individuals and SMEs.

    We continuously innovate to ensure our clients have easy and efficient access to short-term financing solutions.

    About the Role

    • Swiftluxe Digital Company, a leading financial services provider in Nigeria, is on the lookout for a talented individual with exceptional written and verbal communication skills to join our team as a customer Service Representative.
    • As the first point of contact, the Customer Support Representative will assist and resolve customer inquiries across multiple communication channels.
    • This role demands exceptional communication skills, a friendly demeanor, and the ability to multitask efficiently in a fast-paced environment.
    • This role involve working from the office.

    Location: Lagos

    Job Type: Full Time

    Salary Range: ₦300,000 – ₦450,000/month

    Main Duties & Responsibilities 

    • Customer Interaction: Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.
    • Issue Resolution: Identify, troubleshoot, and resolve customer issues related to products or services, escalating complex issues to the appropriate department if necessary.
    • Product Knowledge: Maintain a deep understanding of the company’s products and services to provide accurate information and recommendations to customers.
    • Customer Feedback: Gather customer feedback and share insights with the team to improve overall customer satisfaction and service delivery.
    • Documentation: Accurately document customer interactions, issues, and resolutions in the company’s CRM system.
    • Follow-Up: Ensure timely follow-up with customers to check on the resolution of their issues and to ensure customer satisfaction.
    • Cross-Department Collaboration: Work closely with other departments such as Sales, Technical Support, and Billing to resolve customer concerns efficiently.
    • Continuous Improvement: Participate in training sessions and team meetings to stay updated on product changes, industry trends, and best practices in customer service.

    Qualifications

    • Education: A bachelor’s degree in a related field.
    • Experience: Minimum of 1-2 years of experience in a customer service or support role. Experience in Fintech is a plus.

    Skills

    • Excellent verbal and written communication skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to work independently and as part of a team.
    • Proficiency in using customer support software, CRM systems, and Microsoft Office Suite.
    • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
    • Empathy and patience when dealing with customer concerns.

    Preferred Qualifications

    • Experience in handling high-volume customer inquiries.
    • Familiarity with CRM software.
    • Multilingual abilities are a plus.

    Benefits

    • Competitive salary and benefits package.
    • Opportunities for career advancement and professional development.
    • A collaborative and supportive work environment.

    Deadline: August 28, 2024

    How to Apply

    Interested and qualified candidates should send their resume and a cover letter detailing their experience and why they are a good fit for this role to: [email protected]  using the Job Title as the subject of the mail.

  • Remote Customer Service Representative At Voli Agency

    Job Location: Remote

    Salary: $15/hr

    Responsibilities:

    • Provide administrative support to our team and clients, including managing calendars, scheduling appointments, and handling correspondence.
    • Serve as the first point of contact for customer inquiries, providing friendly and efficient assistance via phone, email, and chat.
    • Assist with order processing, billing inquiries, and resolving customer issues in a timely and professional manner.
    • Maintain accurate records and databases, ensuring data integrity and confidentiality.
    • Collaborate with team members to improve processes and enhance the customer experience.
    • Perform general office duties and ad hoc tasks as needed to support the team and business operations.

    Requirements:

    • Proven experience as an administrative assistant, customer service representative, or similar role.
    • Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
    • Strong organizational and time management abilities, with the capacity to prioritize tasks and meet deadlines.
    • Proficiency in Microsoft Office Suite and other relevant software applications.
    • Ability to work independently in a remote environment, with minimal supervision.
    • High school diploma or equivalent; additional qualifications in administration or customer service are a plus.

    What We Offer:

    • Competitive compensation package with opportunities for advancement.
    • Flexible work schedule and the ability to work remotely from anywhere in the world.
    • Ongoing training and professional development opportunities to support your growth and success.
    • A collaborative and supportive team environment where your contributions are valued and recognized.

    Join Our Team: If you’re ready to take your administrative and customer service skills to the next level in a rewarding remote position, we want to hear from you! Apply now to become a valued member of our team

    Apply here

    Also Apply:

  • Remote Customer Support Specialist At Voli Agency

    Job Location: Remote

    Salary: $15/hr

    Responsibilities:

    • Serve as the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat.
    • Address customer inquiries, concerns, and feedback with empathy and efficiency, ensuring a positive resolution to every interaction.
    • Troubleshoot technical issues and guide customers through product features and functionalities.
    • Process orders, returns, and refunds accurately and in accordance with company policies and procedures.
    • Maintain thorough and accurate records of customer interactions and transactions in our CRM system.
    • Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
    • Continuously identify opportunities for process improvement and contribute to the development of best practices for customer support.

    Requirements:

    • High school diploma or equivalent; bachelor’s degree preferred.
    • Proven experience in customer service or a related field, with a strong track record of delivering exceptional customer experiences.
    • Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner.
    • Strong problem-solving skills and the ability to think quickly on your feet.
    • Empathetic and patient demeanor, with a genuine desire to help others.
    • Proficiency in using customer support software and CRM systems.
    • Ability to multitask and prioritize in a fast-paced environment.
    • Positive attitude and willingness to go above and beyond to meet customer needs.

    What We Offer:

    • Competitive salary and benefits package, including health insurance and retirement savings options.
    • Flexible work schedule and the opportunity to work remotely from anywhere in the world.
    • Ongoing training and professional development opportunities to enhance your skills and advance your career.
    • Supportive team environment where your contributions are valued and recognized.

    Join Our Team:

    If you’re ready to take your customer service skills to the next level and make a meaningful impact in a dynamic and supportive environment, we want to hear from you! Apply now to join our team as a Customer Support Specialist and help us deliver exceptional service to our customers.

    Apply here

    Also Apply:

  • Customer Support Representative Needed at Applestore Ng

    About the Company

    Applestore.NG is a leading online platform specializing in the sale of used Apple devices. We offer a seamless and transparent process for individuals to quickly turn their pre-owned Apple products into cash.

    Apply now to be part of a dynamic team dedicated to delivering top-notch customer service.

  • SnappyCX Recruitment

    SnappyCX Recruitment

    We are a leading company specializing in omnichannel customer support, committed to delivering top-quality customer experiences at affordable prices.

    With a team of passionate professionals dedicated to your product and brand, we utilize advanced metrics and tools to ensure maximum efficiency throughout the customer support journey.

    We’re recruiting for the following Remote Job Positions:

    • Recruiter
    • Customer Service Specialist
    • Senior Frontend Developer
    • Experienced Full Stack Developer (Front-End & Back-End)

     

    RECRUITER

    • The ideal candidate should have a proven track record in agency recruitment and possess in-depth knowledge of HR practices.
    • As a Recruiter at SnappyCX, you will play a crucial role in identifying, attracting, and retaining top-tier talent for our clients.

    Location: Remote

    Job Type: Full time

    Responsibilities

    • Collaborate with hiring managers to understand their staffing needs and develop effective recruitment strategies.
    • Utilize various sourcing methods, including job boards, social media, networking events, and industry-specific platforms, to identify and engage with potential candidates.
    • Conduct thorough interviews to assess candidates’ skills, experience, and cultural fit with client organizations.
    • Build and maintain a robust candidate pipeline, ensuring a consistent flow of qualified candidates for current and future positions.
    • Provide a positive candidate experience throughout the recruitment process, serving as the main point of contact and addressing any concerns or questions.
    • Collaborate with the internal team to continuously improve recruitment processes and contribute to the overall success of the talent outsourcing division.

    Qualifications

    • Proven experience as a Recruiter in an agency recruitment setting.
    • In-depth knowledge of HR practices, employment laws, and industry trends.
    • Excellent interpersonal and communication skills, with the ability to build strong relationships with both clients and candidates.
    • Strong organizational and time-management abilities, with the capacity to handle multiple tasks and prioritize effectively.
    • Demonstrated ability to thrive in a fast-paced, dynamic environment.
    • Proficiency in using applicant tracking systems (ATS) and other relevant recruitment tools.
    • Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred.

    Apply Here

     

    CUSTOMER SERVICE SPECIALIST

    • This is a full-time remote position for a Customer Service Specialist at SnappyCX.
    • The Customer Service Specialist will be responsible for handling customer inquiries and issues, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service experiences on a daily basis.

    Location: Remote

    Job Type: Full time

    Qualifications

    • Customer Support and Customer Service skills
    • Customer Satisfaction and Customer Experience expertise
    • Proficiency in Phone Etiquette
    • Excellent communication and interpersonal skills
    • Ability to prioritize and multitask effectively
    • Experience in a customer-facing role is a plus
    • Flexibility to work various shifts, including evenings and weekends.
    • Great personality with the ability to think 1-2 steps ahead to overcome objections.
    • Knowledge of Microsoft Office Suite
    • Bachelor’s degree is preferred

    Responsibilities

    • Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
    • Secure and schedule appointments efficiently, ensuring all customer needs are met.
    • Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
    • Demonstrate a proactive approach in addressing customer concerns and resolving issues.
    • Collaborate with other team members to ensure a consistent and high-quality customer experience.
    • Keep detailed records of customer interactions and transactions.
    • Stay updated on product knowledge and company policies to provide accurate information to customers.

    Apply Here

     

    SENIOR FRONTEND DEVELOPER

    • We are looking for a talented Front-End Developer with extensive experience in React to join our client’s development team.
    • The ideal candidate will have a strong command of React, a passion for creating seamless user experiences, and the ability to integrate shipping APIs such as UPS, USPS, and FedEx.
    • You will collaborate closely with the back-end development team to ensure smooth integration and optimal performance of the shipping functionalities.

    Location: Remote

    Job Type: Full time

    Key Responsibilities

    • Develop and maintain responsive, user-friendly web applications using React.
    • Integrate and manage shipping APIs (UPS, USPS, FedEx) within the application.
    • Collaborate with designers and back-end developers to create cohesive, high-quality user experiences.
    • Optimize components for maximum performance across a vast array of web-capable devices and browsers.
    • Troubleshoot and resolve issues related to front-end development and API integrations.
    • Ensure code quality and maintainability through best practices and code reviews.
    • Stay updated with the latest industry trends and technologies in front-end development.

    Requirements

    • Proven experience as a Front-End Developer with a strong portfolio showcasing React-based projects.
    • Proficiency in React, JavaScript, HTML5, CSS3, and related front-end technologies.
    • Experience with integrating third-party APIs, particularly shipping APIs (UPS, USPS, FedEx).
    • Strong understanding of RESTful APIs and asynchronous request handling.
    • Familiarity with version control systems (e.g., Git).
    • Excellent problem-solving skills and attention to detail.
    • Ability to work independently and as part of a team.
    • Strong communication skills and the ability to effectively collaborate with non-technical stakeholders.

    Preferred Qualifications

    • Experience with state management libraries (e.g., Redux).
    • Knowledge of modern front-end build pipelines and tools.
    • Familiarity with Agile/Scrum methodologies.
    • Understanding of web performance optimization techniques.
    • Experience with automated testing frameworks and tools.

    Apply Here

     

    EXPERIENCED FULL STACK DEVELOPER (FRONT-END & BACK-END)

    • We are seeking an experienced Full Stack Developer with a minimum of 5 years of expertise in both front-end and back-end development.
    • The ideal candidate will be proficient in designing, developing, and maintaining robust and scalable applications.
    • You will be working on a variety of projects, collaborating with cross-functional teams to deliver high-quality solutions.

    Key Responsibilities

    Front-End Development:

    • Develop responsive and intuitive user interfaces using modern front-end technologies.
    • Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
    • Collaborate with UI/UX designers to implement designs that align with business goals.

    Back-End Development:

    • Design and develop server-side logic, databases, and APIs to support front-end development.
    • Create and maintain scalable and secure databases, including optimizing database queries for performance.
    • Integrate third-party services and APIs to enhance application functionality.

    Full Stack Integration:

    • Ensure seamless integration between front-end and back-end components.
    • Participate in the full software development lifecycle, including coding, testing, deployment, and maintenance.
    • Troubleshoot and debug applications to ensure optimal performance and reliability.

    Collaboration & Communication:

    • Work closely with product managers, designers, and other developers to define project requirements and specifications.
    • Provide technical guidance and mentorship to junior developers.
    • Stay updated on emerging technologies and industry trends to continuously improve development processes.

    Required Qualifications

    • Experience: Minimum of 5 years of experience in full stack development, with a strong portfolio of completed projects.
    • Front-End Technologies: Proficient in HTML, CSS, JavaScript, and modern JavaScript frameworks/libraries (e.g., React, Angular, Vue.js).
    • Back-End Technologies: Strong experience with server-side languages (e.g., Node.js, Python, Ruby, Java) and frameworks (e.g., Express.js, Django, Spring).
    • Database Management: Experience with both SQL and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
    • Version Control: Proficient in using Git for version control and collaboration.
    • API Development: Experience with RESTful and/or GraphQL API design and integration.
    • Testing: Familiarity with testing frameworks and methodologies for both front-end and back-end components.
    • Cloud Services: Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is a plus.

    Preferred Qualifications

    • Experience with CI/CD pipelines and DevOps practices.
    • Familiarity with containerization technologies (e.g., Docker, Kubernetes).
    • Knowledge of Agile/Scrum methodologies.
    • Strong problem-solving skills and attention to detail.

    Apply Here

  • Customer Care Representative at Eloquent Touch Solutions

    Customer Care Representative at Eloquent Touch Solutions

    Eloquent Digital is an established web development, branding and Digital marketing company delivering web development services and E-commerce Solutions of any complexity to clients worldwide.

    We provide bespoke, trendy digital solutions that reflects perfectly to your corporate image. Being in IT business for over 10 years now ELOQUENT has a strong team of skilled and experienced IT experts.

    Job Description 

    As a Customer Care Representative, you will be the primary point of contact for our customers, providing top-notch support and resolving queries via phone, email, and chat. Your goal will be to ensure customer satisfaction, build trust, and promote our brand through excellent service.

    Location: Lagos

    Job Type: Full time

    Salary: ₦100,000 – ₦150,000/month

    Responsibilities

    • Respond to customer inquiries and resolve issues in a timely and professional manner
    • Provide accurate information about our products/services and processes
    • Troubleshoot and resolve customer complaints and concerns
    • Utilize problem-solving skills to address complex customer issues
    • Collaborate with internal teams to resolve customer issues and improve processes
    • Meet and exceed customer satisfaction targets
    • Maintain accurate records of customer interactions

    Requirements

    • 1+ year of customer service experience
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks
    • Strong problem-solving and conflict resolution skills
    • Proficiency in CRM software and technology
    • High school diploma or equivalent required; degree preferred

    What We Offer

    • Competitive salary and benefits package
    • Opportunities for career growth and development
    • Collaborative and dynamic work environment
    • Recognition and rewards for outstanding performance
    • Flexible scheduling and remote work options.

    Deadline: 14th August, 2024

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

  • Remote Customer Service Supervisor At Garner Health

    Remote Customer Service Supervisor At Garner Health

    Garner’s mission is to transform the healthcare economy, delivering high quality and affordable care for all.

    By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers.

    The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

    Role Description 

    • We’re looking for a full-time Customer Service Supervisor to lead a group of Claims Concierge Associates on our high-growth Claims Concierge team and serve as an escalation point for Garner’s members.
    • The role is focused on delivering a best-in-class member experience by digitally engaging to help members find the right healthcare for their needs.
    • Concierge serves as the voice of Garner, so you should be passionate about customer service and helping people solve their problems, and translating that to larger-scale preventive solutions.
    • In this role, you will become an expert on Garner’s product, claims processing standards, and the needs of our members.
    • You will lead a team of Associates whose role is to be the go-between our claims processing team and interacting directly with members.
    • You will manage the team’s to better quality outcomes, ensure we hit our operating metrics, serve as an escalation point for complex member issues, and execute ideas for continuous improvement.

    To ensure that we have coverage for Garner users, the Customer Service Supervisor will have some coverage requirements.

    Current service operates weekdays during east coast business hours, though that may change in the future as needs dictate. Garner is headquartered in NYC, but this position is remote.

    Location: Remote

    Wage/hr: $27

    Salary range: $65,000 – $80,000/year

    Responsibilities

    • Delivering exceptional service to our members on the most complex tickets via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider.
    • Overseeing the quality and efficiency of the Concierge Associates and ensuring all key performance metrics are being met.
    • Answering detailed process questions by team members and ensuring all issues are resolved in a timely manner.
    • Coaching team on best practices and identifying areas of improvement in current processes.
    • Relaying member feedback to product and operations teams to improve Garner’s solution.
    • Maintaining detail-oriented working knowledge of employer health benefits and insurance.
    • Be a subject matter expert in member-facing issues related to claims processing.
    • Work closely with claims processing team and stay up date to policy changes.

    Experience/Requirements 

    • Minimum of 4 years relevant experience with increasing levels of responsibility in a customer support or operations role.
    • Experience managing a team and driving excellent results.
    • A passion for helping people solve their problems, with an ability to think creatively and empathetically while staying calm under pressure.
    • Excellent written and verbal communication skills.
    • A high level of process-orientation, digital organization, and resourcefulness.
    • A desire to work in a rapidly evolving startup environment.
    • A desire to be a part of our mission to improve the healthcare system.

    Apply Here