Category: Customer Service Jobs

Customer Service / Call Center Agent at ABC Transport

• Location: Lagos
• Job Type: Full-time
• Deadline: 25th September 2024

About ABC Transport

ABC Transport Plc commenced operation in road passenger transportation on February 13, 1993 as an off-shoot of Rapido Ventures with a view to running a modern road transportation system in Nigeria. In March 2003, Capital Alliance Private Equity (CAPE) acquired 30% shares of ABC Transport.

About the Role

• Do you live in Fadeyi, Yaba, Surulere, Festac or its environs?
• ABC Logistic is one of Nigeria\’s big players in the logistics industry.
• We offer a good and pleasant working environment with good structure.
• We seek to engage the services of Customer Service / Call Center Agent.
• The staff will be responsible for attending to customers’ requests and inquiries, resolving customers complaints and generally serve as a face between the company and its customers.

Responsibilities

• Attending to terminal cargo enquires, objections and complaints
• Drafting daily and monthly report on major customer’s enquiries, complaints, and objections, and suggestions. ( Tabular report format)
• 100% compliance with cargo SOP.
• Ability to work with CARGO SIMPLY software.
• Carryout quick response to customer enquiries and complaints ranging from: Damaged shipment, missing shipments and delayed shipments. Keep all units concerned informed about any the identified issues listed.

Academic Requirement

• HND/B.Sc in any  discipline.
• MUST have completed NYSC programme.

How to Apply

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

About Boxify Logistics

Boxifynow is Nigeria’s leading one-stop solution for all your Xpress deliveries, Freight Logistics, warehousing /Fulfillment and professional service needs.

We are Nigeria’s leading food and professional services delivery online platform.

Our innovative platform caters to all your needs at your doorstep, encompassing a wide range of products and services, including food, medical care, beauty, laundry and cleaning services; as well as a nationwide courier services.

Location: Abuja

Job Type: Full-time

Salary: ₦50,000 – ₦100,000 monthly

Summary of the Customer Service Representative Role 

• Providing introductory information to prospective and new customers
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
• Letting patrons know about additional products or services that might benefit them
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns, when necessary
• Troubleshooting common issues with products or services
• Working with a team of CSRsand other departments to find appropriate solutions to problems.

How to Apply

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

About Softhills Limited

We invest more than just funds; we invest our knowledge and experience, our ideas and our infrastructure.

Working alongside entrepreneurs and co-founders, we support our ventures from startup to scale to exit, giving them access to the global networks and services they need to grow.

Customer Service Representative Role

• An Ecommerce company in Lagos is looking for a Customer Service Representative who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Location: Lagos

Job Type: Full-time

Responsibilities of the Customer Service Representative 

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

•  Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
•  Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

Apply Here

Customer Representative at LEAM Consulting Limited

As a foremost consulting firm which stands out in areas of professionalism. We have a proven track record delivering excellent services to individuals and corporate organizations.

Job Summary

• We are looking for an Customer service/office admin to join our team and support our daily office procedures.

Location: Lagos

Job Type: Full-time

Responsibilities

• Maintain and update company databases.
• Organize a filing system for important and confidential company documents.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a company calendar and schedule appointments.
• Distribute and store correspondence (e.g. letters, emails and packages)
• Prepare reports and presentations with statistical data, as assigned.

Requirements

• HND/B.Sc in any related field
• 1-2 years experience in similar role or administrative roles.
• Experience with office management software like MS Office (MS Excel and MS Word, PowerPoint).
• Strong organization skills with a problem-solving attitude.
• Excellent written and verbal communication skills.
• High level of self confidence and ability to create new ideas.
• Basic Knowledge of accounting.
• Must reside close to the job location.

How to Apply

Interested and qualified candidates should send their CV to: akweesther@leamconsultingcom using the Job Title as the subject of the mail.

Customer Service Representative at LagosButcher

LagosButcher, established in April 2020, is a leading player in the fresh meat supply distribution value chain in Lagos, Nigeria.

Our core focus is on providing daily fresh meat supplies, livestock (including live bulls, rams, goats, etc.), and foodstuff supplies to meet the needs of households, catering services, restaurants, and other businesses.

Location: Lagos

Job Type: Full-time

Salary: ₦50,000 – ₦100,000 monthly

Working hours: Mondays – Fridays 8am to 7pm & Saturdays 8am to 4pm

Job Description/Responsibilities 

• Customer Service Representative job at LagosButcher entails daily administrative tasks including responding to customer inquiries, booking orders, and promoting products on social media platforms.
• You will also resolve customer complaints, ensure accurate order processing, and coordinate with dispatch riders for smooth delivery.
• Additionally, you will collaborate with the team to optimize efforts, achieve sales targets, and expand the customer base.
• Your key focus will be on providing exceptional sales service, developing strong business relationships, and growing the clientele base through excellent customer satisfaction.
• You will also update the customer database weekly and contribute to achieving sales targets.
• This job role plays a vital role in driving sales growth, building strong relationships with our customers, and delivering exceptional customer service to our clientele base.

Requirements

• Reside within Surulere, Lagos & immediate environs
• Must be ready to resume work immediately
• Polite, patient & must possess social media content-creation skills
• Must be a team player with excellent written & spoken communication
• Ability to work in a fast-paced environment & prioritize tasks effectively
• Computer literate with basic math skills and accuracy with orders taking and documentation
• If you do not have 2-year minimum in your prior roles, please do not apply

How to Apply

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

Customer Service Representative at Mopheth Group

Mopheth Group is a Nigerian organization unique in her divine foundation with a world class culture.

At Mopheth, we do not believe in just providing the best of services and products, we believe in building a workforce that is highly professional and of international standard

Job Overview

• As a Customer Service Representative at Mopheth, you will be the first point of contact for our customers.
• Your role is to ensure that every customer has a positive shopping experience by providing excellent service, promoting our products, and maintaining a welcoming store environment.
• You should have a strong background in retail, with the ability to stand for extended periods and effectively promote products to enhance sales.

Location: Lagos

Job Type: Full-time

Responsibilities

• Greet customers warmly as they enter the store, provide assistance with product inquiries, and ensure a high level of customer satisfaction.
• Actively promote products to customers, highlighting features, benefits, and any ongoing promotions. Encourage additional purchases by recommending complementary products.
•  Assist customers in making purchasing decisions by providing detailed product information, answering questions, and offering expert advice. Facilitate smooth and efficient transactions at the point of sale.
• Handle customer complaints and issues with professionalism and efficiency. Resolve problems promptly to maintain customer satisfaction and loyalty.
• Ensure that the store is clean, well-organized, and visually appealing. Restock shelves as needed and ensure products are correctly priced.
• Be prepared to stand for extended periods during shifts and move around the store to assist customers and manage tasks.
• Work closely with other team members to achieve store objectives, including sales targets and customer service goals. Contribute to a positive team environment by supporting colleagues as needed.
• Provide feedback to the Branch Head on customer preferences, complaints, and any other insights that can improve store operations and customer service.

Requirements/Qualifications

• BSc/HND in Mass Communication, Business Administration, or a related field.
• 3 to 5 years of experience working in a retail store, with a strong track record in customer service. Previous experience in a fast-paced retail environment is preferred.
• Excellent communication and interpersonal skills.
• Ability to promote products effectively and engage customers in a friendly, professional manner.
•  Ability to stand for extended periods and move around the store as needed.
• Physically able to assist customers with product inquiries.
• Customer-focused, with a positive attitude and a passion for helping people.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Detail-oriented and capable of multitasking in a busy environment.

Deadline: 20th September, 2024.

How to Apply

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.