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Category: Customer Service Jobs

  • Contact Centre Officer at Careers Verified

    Contact Centre Officer at Careers Verified

    Contact Centre Officer at Careers Verified

    • Location Lagos
    • Job Type Full-time
    • Deadline: 31st December, 2025

    About Careers Verified

    At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community.

    Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market.

    We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results.

    What sets us apart is the depth of our capabilities, creative problem-solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

    Key Responsibilities of the Contact Centre Officer at Careers Verified

    • Customer Interaction:
      • Respond promptly to customer inquiries via phone, email, chat, or other channels.
      • Handle customer complaints and provide appropriate solutions within the established time limits.
      • Record customer information and communication details accurately in the system.
    • Problem Resolution:
      • Identify and assess customer needs to provide timely and effective solutions.
      • Escalate unresolved issues to higher management or relevant departments as necessary.
    • Information Management:
      • Stay updated on company products, services, policies, and procedures to assist customers effectively.
      • Provide accurate information to customers regarding product usage, services, and promotions.
    • Operational Excellence:
      • Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
      • Follow contact center scripts, guidelines, and compliance requirements.
    • Collaboration:
      • Work with team members to ensure consistent service quality.
      • Share customer feedback with the relevant teams to improve processes and offerings.
    • Administrative Tasks:
      • Maintain detailed records of customer interactions.
      • Generate and submit daily or weekly reports to the Contact Center Manager.

    Qualifications needed for the Contact Centre Officer at Careers Verified

    • Experience: Previous experience in customer service or a contact center environment is preferred.
    • Skills:
      • Excellent verbal and written communication skills.
      • Strong problem-solving and multitasking abilities.
      • Proficiency in customer relationship management (CRM) software and basic computer applications.

    Deadline: 31st December, 2024

    Apply Here for Contact Centre Officer at Careers Verified

     

     

     

  • Customer Relationship Executive at Apex Network 

    Customer Relationship Executive at Apex Network 

    Customer Relationship Executive at Apex Network

    • Location: Lagos
    • Job Type: Full-time

    About Apex Network 

    We are Virtual Assets Service Provider, We provide a wide range of decentralized asset exchange service.

    Role Description 

    • Apex Network is looking for a proactive Customer Relationship Executive to become the face of our company and cultivate strong relationships with our customers.
    • In this role, you will be responsible for managing customer accounts, addressing inquiries, and ensuring an exceptional level of service throughout the customer journey.
    • Your primary goal will be to understand customer needs, provide tailored solutions, and effectively communicate our product offerings.
    • You will work closely with various teams to resolve any issues and enhance the overall customer experience.
    • Your skills in relationship-building and customer service will be crucial to increasing customer loyalty and retention.

    Requirements for the Customer Relationship Executive at Apex Network 

    • Bachelor’s degree in Business, Communications, or a related field.
    • 2+ years of experience in customer service or relationship management.
    • Excellent communication and interpersonal skills; ability to build rapport with customers.
    • Strong problem-solving abilities and a proactive approach to customer needs.
    • Experience with CRM software and customer management tools.
    • Ability to work independently and manage multiple customer accounts effectively.
    • Passion for providing top-notch customer service and enhancing the customer experience.

    Benefits

    • Attractive Salary Package
    • Mandatory Benefits (including pension, HMO, and more)
    • Excellent Working Environment

    Apply Here for Customer Relationship Executive at Apex Network

  • Customer Care Representative at TeamAce Limited

    Customer Care Representative at TeamAce Limited

    Customer Care Representative at TeamAce Limited

    • Location: Delta
    • Job Type: Full-time
    • Salary: N100,000 – N130,000 monthly

    About TeamAce Limited

    At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology.

    We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the prize and thrive.

    Key Responsibilities of the Customer Care Representative at TeamAce Limited

    • Follow-up: Ensuring customer problems are resolved and satisfaction is achieved.
    • New User Engagement: Welcoming and assisting new users, connecting them to account officers.
    • Driver Support: Helping new drivers with vehicle inspections and following up for timely completion.
    • Availability: Being available for up to 12 hours daily to handle interactions on short notice.
    • Issue Resolution: Managing complaints and escalating complex issues.
    • Customer Satisfaction: Ensuring customers feel valued in every interaction.
    • Product Knowledge: Staying updated on platform features.
    • Collaboration: Working with other departments to resolve issues.
    • Record Keeping: Maintaining detailed records of interactions and resolutions.

    Requirements:

    • Minimum of OND any related field.
    • Minimum of 1 years’ experience in Similar Industry

    Apply Here for Customer Care Representative at TeamAce Limited

  • Front Desk / Customer Service Officer (NYSC) at Gadol Finance Company Limited

    Front Desk / Customer Service Officer (NYSC) at Gadol Finance Company Limited

    Gadol Finance Company Limited is a leading financial services firm dedicated to delivering exceptional value to our clients through innovative financial solutions.

    We are committed to upholding the highest standards of integrity, professionalism, and excellence in all our operations.

    We are recruiting to fill the position below:

    Job Title: Front Desk / Customer Service Officer (NYSC)

    Location: Abuja (FCT)

    Job Description

    • We are seeking a dynamic NYSC Corps Member to serve as our Front Desk/Customer Service Representative, acting as the first point of contact for our esteemed clients at Gadol Finance Company Limited.
    • This role combines professional reception duties with administrative support, offering an excellent opportunity for a fresh graduate to gain hands-on experience in the financial services sector while developing essential business skills.
    • The ideal candidate will demonstrate exceptional communication abilities, maintain a welcoming office environment, and efficiently handle front desk operations while supporting our team’s daily activities.

    Responsibilities

    • Serve as the first point of contact for clients and visitors, providing a warm and professional welcome.
    • Manage incoming calls and inquiries, directing them to the appropriate departments.
    • Assist with administrative tasks, including scheduling appointments and maintaining office supplies.

    Requirements

    • Currently undergoing NYSC or a recent graduate.
    • Strong communication and interpersonal skills.
    • Proficiency in Microsoft Office Suite and general office management.

    Application Closing Date: 30th November, 2024.

  • Customer Service Officers at MyJobMag Limited

    Customer Service Officers at MyJobMag Limited

    Customer Service Officers at MyJobMag Limited

    • Location: Lagos
    • Job Type: Full-time
    • Salary: ₦150,000 – ₦200,000/month

    About MyJobMag

    MyJobMag’s goal is to solve the fundamental employment challenge in Africa which cuts across employer-employee quality and discovery.

    From internship coaching, career counselling, training to personalized job discovery, we are everything to the candidate.

    We made checking newspapers obsolete while going a step further to prepare candidates for the open jobs and workplace.

    MyJobMag is neither a “normal” job listing platform nor just another HR company, but a career company leveraging technology to solve human resources and education needs in Africa hence, increasing profitability from both personal and corporate perspectives.

    Location Requirement 

    • Please note that applications will only be considered from individuals who reside in Victoria Island (V.I.), Ikoyi, or Lekki, Lagos.
    • This preference is essential due to the time-sensitive nature of the schedule.
    • Join a dynamic team, a leading digital platform for cryptocurrency and gift card transactions.

    Expertise Level:

    • Open for candidates with junior-level experience

    Work Schedule:

    • The Customer Service Officer’s work schedule consists of morning, afternoon, and night shifts.

    Shift Schedule:

    • Morning Shift: 7 AM – 2 PM
    • Afternoon Shift: 2 PM – 9 PM
    • Night Shift: 9 PM – 7 AM

    Work Arrangement:

    • Fully report to the office location in Lekki, Lagos

    Job Summary:

    • Manage user transactions using our specialized admin interface.

    Responsibilities of the Customer Service Officers at MyJobMag Limited

    • Process customer transactions promptly
    • Provide transaction-related support to customers
    • Educate customers about our products and services
    • Maintain accurate transaction records

    Requirements for the Customer Service Officers at MyJobMag Limited

    • Multitasking and time management skills
    • Ability to work independently
    • Willingness to work night and weekend shifts
    • Computer literacy with an average typing speed
    • Proximity to our Lekki, Lagos office
    • Strong communication and interpersonal skills
    • Attention to detail

    Only shortlisted candidates will be contacted.

    Apply Here for the Customer Service Officers at MyJobMag Limited

  • Customer Service Rep Needed at Reflex Africa

    Customer Service Rep Needed at Reflex Africa

    About Reflex Africa

    Reflex Africa is dedicated to enhancing the lives of people across Africa by providing innovative solutions and exceptional service in various sectors. Our commitment to customer satisfaction is at the heart of everything we do.

    We are looking for a motivated and empathetic Customer Service Representative to join our team and provide outstanding support to our growing customer base.

    Reflex Africa aims to provide practical and bespoke solutions to support our clients in bridging the gap between strategy development, and talent acquisition.

    We need customer service representatives who are friendly, knowledgeable, and ready to provide the best service to our customers.

    Job Responsibilities:

    • Customer Support: Respond to customer inquiries via phone, email, and chat, addressing their concerns and questions in a professional and friendly manner.
    • Issue Resolution: Resolve customer issues promptly by understanding their needs and providing solutions or escalating them to the relevant departments.
    • Product Knowledge: Develop in-depth knowledge of Reflex Africa’s products and services to provide accurate information and educate customers.
    • Record Keeping: Document all interactions with customers in the CRM system, ensuring accuracy and clarity in each entry.
    • Customer Satisfaction: Gather customer feedback to identify opportunities for improvement, and work closely with the team to enhance the customer experience.
    • Team Collaboration: Work alongside team members to meet company goals and deliver a consistent, positive customer experience.

    Requirements

    • A minimum of HND/BSC
    • Technological skills in computer systems well
    • Ability to prioritize customer satisfaction and find the best solution

    Salary: N120k – N150k

    How to Apply:

    interested candidates should send their cv to: [email protected]

  • Remote Customer Experience Manager at Juice Power

    Remote Customer Experience Manager at Juice Power

    Job Summary

    Juice Power is seeking a proactive and dedicated Customer Experience Manager (CEM) to lead our customer service department.

    The ideal candidate will anticipate customer concerns, especially regarding shipment delays, and design effective resolution strategies.

    You will be responsible for overseeing customer satisfaction, ensuring timely support, and maintaining customer loyalty through high-quality service and problem-solving.

    Job Title: Customer Experience Manager

    Location: Remote (Work From Home)

    Salary: ₦400,000 – ₦600,000 per month

    Job Type: Full-time

    Key Responsibilities

    • Customer Service Leadership: Manage the entire customer service department, ensuring quick and effective solutions for customer issues.
    • Order & Shipment Monitoring: Proactively oversee order fulfillment and shipping processes, identifying potential delays and creating rapid resolutions to prevent dissatisfaction.
    • Training & Development: Develop and implement comprehensive training programs for customer service representatives to enhance their ability to resolve diverse customer inquiries.
    • Customer Feedback Management: Regularly track customer feedback and reviews to ensure that all interactions reflect a positive experience.
    • Issue Resolution: Handle complex or escalated customer issues, collaborating with other departments to provide timely and personalized resolutions.
    • Process Improvement: Continuously assess and recommend improvements to customer service workflows to enhance efficiency and reduce delays.
    • Cross-Departmental Collaboration: Work closely with product, sales, and operations teams to ensure customer insights are shared across the organization, driving improvements and supporting business growth.

    Requirements

    • Experience: Proven experience in customer service management with a track record of resolving customer issues efficiently.
    • Leadership Skills: Strong leadership and team management abilities, with a focus on training and performance improvement.
    • Problem-Solving: Excellent communication and problem-solving skills, capable of handling escalated issues and customer complaints.
    • Customer Focus: Ability to anticipate customer needs and develop strategies to maintain high levels of satisfaction.
    • Technical Skills: Experience with customer service software and tools (CRM systems, help desk software) is an advantage.

    How to Apply

    Interested candidates should apply here by submitting their resumes and completing the application form.

    Apply here

    Also Apply:

  • Customer Service / Operations Officer at Zuzu Delights

    Zuzu’s Delights is a dynamic and fast-paced 24/7 cake and fresh flower delivery shop.

    We are passionate about providing exceptional customer experiences through swift and reliable delivery of our cakes and fresh flowers. Our commitment to quality and speed has made us a leading choice in the Lagos market.

    We are recruiting to fill the position below:

    Job Title: Customer Service / Operations Officer

    Location: Yaba, Lagos
    Employment Type: Full-time

    Job Description

    • This is a full-time on-site role for a Customer Service / Operations Officer who will act as the face of the company at  Zuzu Delights.
    • This role involves directly working with customers to take orders, answer their questions, managing day-to-day operations, coordinating deliveries, and ensuring excellent customer service.

    Qualifications

    • Candidates should possess a minimum HND qualification with at least 1 year of work experience
    • Candidate must reside around Yaba
    • Ability to prioritize tasks and work efficiently
    • Experience in customer service or operations roles
    • Excellent problem-solving skills with strong attention to detail
    • Must speak and write crisp and clear English
    • Must be able to work on some weekends and holidays.
    • Work from the office 23 days a month.
    • Should be willing to work with the company long term.

    Application Closing Date: 15th November, 2024.

    Method of Application Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

    Also Apply:
  • Remote Junior Customer Support Specialist at Kreativstorm

    Remote Junior Customer Support Specialist at Kreativstorm

    Remote Junior Customer Support Specialist at Kreativstorm

    • Location: Remote
    • Job Type: Full-time

    About Kreativstorm

    Kreativstorm is a dynamic and innovative management-consulting firm headquartered in Berlin, Germany.

    Our team of experienced consultants brings a diverse range of talents and backgrounds, allowing us to provide tailored solutions to businesses of all sizes and industries.

    As part of the Yes Network Group, LLC, a reputable US holding company, we have access to extensive resources and expertise.

    Join us and start your journey as a Junior Customer Support Specialist today!

    Responsibilities

    • Provide exceptional customer support to clients through various channels.
    • Collaborate with the customer support team to resolve issues and improve service.
    • Assist in identifying and implementing service improvement initiatives.
    • Bring innovative solutions to customer support challenges.
    • Foster a collaborative team environment focused on excellence in customer service.
    • Support in documenting and presenting customer support strategies and outcomes.

    Requirements

    • Professionals with a degree in Business, Communications, or a related field.
    • Junior customer support specialists with a strong interest in client relations and service excellence.
    • Effective communicators adept at understanding and resolving customer issues.
    • Team players who thrive in collaborative environments.
    • Detail-oriented individuals excelling in fast-paced, service-driven settings.
    • Enthusiastic learners committed to advancing their customer support skills.
    • Proficiency in customer support tools and software is highly valued.
    • Familiarity with best practices in customer service advantageous.
    • Some initial industry experience in customer support is preferred.

    Apply Here for Remote Junior Customer Support Specialist at Kreativstorm

  • Customer Service Representative Needed at Dews and Petals Limited

    Customer Service Representative Needed at Dews and Petals Limited

    Dews and Petals Limited, the largest pest control company in Nigeria, is dedicated to safeguarding food, health, and property from pest threats. In addition to pest control, we also offer moving and logistics services.

    Established in 2017, we proudly serve over 7,000 clients across Abuja, Kano, and other states in Nigeria.

    We are currently recruiting for the position below:

    Job Title: Customer Service Representative
    Job Location: Abuja (FCT)
    Employment Type: Full-time

    Responsibilities

    • Answering Calls: Handle incoming customer calls, addressing their inquiries and concerns.
    • Providing Information: Offer details about our services, pricing, and company policies.
    • Issue Resolution: Identify customer problems and provide effective solutions.
    • Data Entry and Customer Assistance: Accurately record customer information and guide clients through processes.
    • Follow-up: Conduct post-interaction follow-ups to ensure service completion and customer satisfaction.
    • Provide feedback on the efficiency of the customer service process.

    Requirements

    • Bachelor’s Degree in relevant fields.
    • Minimum of 1 year of experience in a similar role.
    • Proficiency in English (both written and spoken).
    • Strong problem-solving skills and attention to detail.
    • Proactive support approach and excellent communication and interpersonal skills.
    • Must be organized, able to follow schedules, multitask, and efficiently use CRM software.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject line of the email.

    Keywords to include: Vacancy.

    Also Apply: