Call Center Receptionist at Blue Ridge Associates
- Location: Remote
- Job Type: Full-time
- Salary: $18 – $20 per hour
About Blue Ridge Associates
We are a professional services firm that provides third-party retirement plan administration services for companies that sponsor Employee Stock Ownership (ESOPs) and 401(k) Plans.
Our offices are located in Charlottesville, VA, Columbia, MD, Columbus, OH, Westchester, IL, Pasadena, CA and Maple Grove, MN, although our client base is nationwide.
We are one of the top 2 companies that provide ESOP recordkeeping and administration services in the country, and we continue to grow our retirement services business (401(k), DB, CB, etc).
Job Description – Call Center Receptionist at Blue Ridge Associates
- We are seeking sharp, detail-oriented, dedicated individuals to join our team.
- We are hiring a Call Center Receptionist
- The Call Center Receptionist serves as the first point of contact for participants.
- This role is responsible for answering and directing calls, providing exceptional customer service, and assisting with administrative tasks to ensure smooth operations.
- The ideal candidate is professional, personable, and highly organized.
Key Responsibilities – Call Center Receptionist at Blue Ridge Associates
Call Management:
- Answer and route incoming calls efficiently and professionally.
- Provide accurate information to callers regarding services or inquiries.
- Handle a high volume of calls while maintaining quality customer interactions.
Customer Service:
- Answer calls in a courteous and friendly manner.
- Address participant concerns and escalate issues to the appropriate department if needed.
Administrative Support:
- Mail forms when needed.
Technical Skills:
- Utilize call center software and CRM tools to log and track calls.
- Troubleshoot minor issues or forward technical problems to IT support.
Team Collaboration:
- Work closely with team members and other departments to ensure seamless communication and support.
- Participate in training sessions and team meetings as required.
Education:
- High school diploma or equivalent
Experience:
- Previous experience in a call center, receptionist, or customer service role is a plus.
- Familiarity with multi-line CRM.
Skills – Call Center Receptionist at Blue Ridge Associates
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent time management and multitasking abilities.
- Problem-solving skills and a proactive attitude.
Key Attributes:
- Friendly and professional demeanor.
- Patience and adaptability in handling diverse customer needs.
- Ability to remain calm under pressure.
Apply Here – Call Center Receptionist at Blue Ridge Associates