Remote Customer Specialist at WebstaurantStore

Location: Remote
Job Type: Full-time
Compensation: $25.70/hour (this includes $0.70/hour remote work stipend)
Shift: 8:30 AM – 5 PM Pacific Time or local time zone equivalent, Monday through Friday
60-Day Training Period: 6:30 AM – 3 PM Pacific Time or local time zone equivalent, Monday through Friday

About WebstaurantStore

The WebstaurantStore is a leading e-commerce company that exists to empower people to run their businesses more profitably and efficiently.

Role Description of the Remote Customer Specialist at WebstaurantStore

The Customer Solutions Specialist position is an action-oriented role where critical thinking is required to assist customers by utilizing multiple software tools to navigate customer accounts, research questions, solve problems, and communicate effective solutions.

As a Customer Solutions Specialist you will:

Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
Ensure that customers always have the most complete and up-to-date information about the status of their orders
Switch tasks as needed based on the current needs of the department
Partner with other departments within and outside of Customer Solutions to support both the customer and the company
Approach escalated customer situations with care and tact utilizing de-escalation techniques to maintain the relationship and drive towards a resolution
Receive regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine tune skills and abilities
Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
Be flexible and adapt to change as we continue to grow as a company
Regularly connect via video for one-on-one meetings as well as team meetings
Continue to invest in your own learning and training to enhance your abilities in the role
Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales.

What we’re looking for from Remote Customer Specialist at WebstaurantStore

Ability to communicate via phone, chat, and e-mail in a fast-paced environment.
Ability to manage multiple priorities and tasks at one time.
Ability to understand and adapt to a of variety of personalities and communication styles both inside and outside of the company.
Ability to work on a team and independently.
Ability to follow through and meet deadlines.
Demonstrated ability to think critically and solve complex problems efficiently and effectively.
An internal drive to succeed and a desire to learn and grow.
A concern for helping others and doing the right thing by them.
Innovation and the ability to challenge the status quo.

Requirements for the Remote Customer Specialist at WebstaurantStore

To qualify, Candidates must have:

At least 1 year of customer-facing experience or a college degree required
Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
Excellent verbal and written communication skills; conversational fluency in English required
40 Words Per Minute (WPM) typing speed required
Consistent 75mbps download/10mbps upload internet speeds are required
The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period.

Physical Demands:

Work is performed while sitting and/or standing for at least 8 hours each day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer.
Requires the ability to work at a computer for extended periods of time.

Job Benefits

What we have to offer:

A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more.
Opportunities for growth and professional development.
In-depth training on our varying selection of products and the services we offer.
Opportunities to collaborate and connect virtually across teams and departments.
Full-time training staff
60-day training period
The essential computer equipment required to perform the job.
Continuous support through various trainings and available mentorships.
A focus on work/life balance.