Technical Writer (Policy and Process) at Deel
Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality.
Location: Anywhere
Job type: Full time
About this role
Deel is on the lookout for a dedicated Technical Writer (Policies and Processes) to join our Knowledge Team.
- Are you passionate about transforming complex procedures into clear, actionable steps? Do you excel at identifying gaps in processes and crafting systematic solutions?
- If you’re someone who thrives on organization and enjoys the challenge of making policies user-friendly, this role is for you.
The Knowledge Team at Deel is responsible for managing and disseminating crucial information about our products and services throughout the company.
This role focuses on enhancing internal understanding and compliance through well-crafted, easily digestible policy documents and SOPs.
What You’ll Do at Deel
- Collaborate closely with various departments to develop and refine SOPs that streamline operations across the organization.
- Create comprehensive policy documents that support Deel’s strategic objectives and comply with regulatory requirements.
- Maintain and update existing SOPs and policy documents to reflect changes in processes or regulations.
- Participate in the Product Go-to-Market and other end-to-end processes to support maintenance of SOPs across the organization
- Assist in the development and dissemination of policy updates to ensure company-wide understanding and adherence.
- Engage with subject matter experts to gather necessary details for accurate and effective documentation.
- Utilize data and feedback to optimize the clarity and effectiveness of all procedural content.
- Design templates and guidelines for consistent policy documentation and reporting.
- Ensure all documentation is accessible and understandable for a global, diverse audience.
- Work with Deel’s internal AI tools to optimize your content to support discovery and synthesis for our internal teams.
Some Key Qualifications
- Bachelor’s degree in computer science or other technical field or a Bachelor’s degree in English, communications, or related field with experience in process documentation or policy writing.
- 3+ years experience as a technical writer.
- Exceptional written and verbal English communication skills.
- Proven ability to distill complex processes into clear, understandable content.
- Experience with Confluence/Jira, Zen Desk, Figma and/or other diagramming, wire-framing and collaborative tools.
- Meticulous attention to detail with a keen eye for accuracy.
Additional plus
- Crafted policies and procedures for SaaS or Fintech companies.
- Experience in high-growth startups or managing documentation in fast-paced environments.
- Worked with remote or distributed teams to create universally comprehensible content.
- A background in legal or compliance-related writing, ensuring adherence to industry-specific regulations.
- Created content for cross-cultural audiences whose first language may not be English
Benefits
- Our workforce deserves fair and competitive pay that meets them where they are.
- With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Other benefits
- Provided computer equipment tailored to your role.
- Stock grant opportunities dependent on your role, employment status and location.
- Additional perks and benefits based on your employment status and country.
- The flexibility of remote work, including WeWork access where available.