Technical Support Interns at MainOne
MainOne (An Equinix Company) is the leading provider of Wholesale and Enterprise connectivity and Data Center services across West Africa and the company partners with major global technology companies and regional telecom providers to service its customers.
We continue to grow our footprint with new data centers, major network interconnection facilities, extensive terrestrial fiber buildouts, regional points of presence, and delivery of services into 10 countries in West Africa.
Job Type:Â Contract
Responsibilities
The Technical Support Intern will be responsible for the following functions:
- Configure, test and provision customers on CRM platform.
- Coordinate 3rd party installation and support activities.
- Assign new requests/opportunities captured from MainOne website.
- Run weekly reports on incidents – opportunities and complaints.
- Network management and monitoring.
- Perform 1st level fault troubleshooting tasks.
- Liaise with OEM to resolve technical related issues.
- Liaise with vendor(s) for customer installations.
- Escalate unresolved issues to the appropriate teams.
- Critically analyze customer complaints and issues with a bid to providing lasting solution.
- Continually drive customer satisfaction through speedy resolution of complaints.
Qualifications, Skills & Competencies
- BSc/HND in a relevant study.
- Excellent communication skills.
- Multitasking skills.
- CCNA will be an advantage.
- Previous experience in a similar position is an added advantage.
Job Demands
- Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
- May be required to stay after office hours.
- Job requires a lot of patience, and exemplary communication skills.
