Remote WordPress Technical Supporter (French and English Speaker) at OnTheGoSystems
OnTheGoSystems builds tools for the localization industry. Our products allow developers to build multilingual websites and business owners reach a global audience.
We’re the market leader inside the WordPress ecosystem and we’re building now a new SaaS product that will make software translation a no-brainer.
Job Description
At OTGS we are bridging linguistic and cultural boundaries.
- We are in search of an experienced WordPress technical supporter speaking excellent French and English for WPML Forums to join our strong team of supporters and developers.
- It’s important to be a good team player and an excellent communicator with self-discipline, especially when you are almost done but there’s a client reporting an issue that needs debugging.
Location: Remote
Job Type: Contract
ResponsibilitiesÂ
- Debug issues reported by our clients.
- Reply to questions from clients,in chats or tickets.
- Look at configurations and code lines.
- Collaborate with Support team members.
- Escalate issues or features to Development teams.
QualificationsÂ
- At least 2-3 years of proven experience in a Technical Customer support role, preferably related to WordPress.
- Excellent French and English skills (+German and Arabic will be nice) (both written and spoken).
- Expertise in WordPress UI and Codex (+ templates, taxonomy, custom post types)/ WP CLI / GIT basics / HTML / CSS / JavaScript / PHP (reading) / Chrome DevTools (or similar).
- Experience building websites using WordPress.
- Outstanding problem-solving skills.
- Patience and strong attention to detail.
- A reliable strong internet connection (we have calls daily).
What we offerÂ
- 100% remote position,
- Body And Mind Movement (BAMM) program to support your physical activities and other hobbies,
- A computer budget to make your workplace better,
- A Kindle device with an access to our company Amazon account,
- We respect national holidays in each country and want you to have a rest these days,
- Being part of a team of smart, self-driven individuals,
- Great opportunity to progress and advance,
- Collaborating with team members across the globe.
