Proxy-Cheap offers enterprise-level proxies for novices and professionals. We strive to provide affordable solutions for our customers to obtain data and circumvent restrictions while operating at scale.
Our solutions serve customers from brand protection to market research and other industries.
We expect that you’ll bring:
- Fluency in English (written and spoken);
- Strong communication skills;
- Tech-savvy mindset;
- Attention to details;
- Open and proactive mindset;
- Passion for growth;
- Basic knowledge of network infrastructure – IP address, network proxy
Responsibilities
- Support customers and find the best solutions for their queries;
- Foster close communication with sales and logistic teams.
- Be there for our customers at all times – communicate, analyze, troubleshoot, report and resolve;
- Become a product expert and constantly grow by expanding our knowledge as well as your own;
- Provide omni-channel support via email and chat (no calls!);
- Monitor the performance of the support team, identifying areas for improvement and implementing solutions as necessary
- Handle escalated customer inquiries and issues, ensuring that they are resolved in a timely and satisfactory manner
- Collaborate with other departments, such as sales and product development, to improve the overall customer experience
- Stay up-to-date with industry developments and trends, and provide input on how the support team can adapt and improve
Nice to have
- Customer Support experience;
- Computer networks knowledge/understanding
- Experience in supporting remote users
- Similar work experience;
We offer
- Work from anywhere (fully remote position)
