Remote Call Center Agent at notifyMD
- Location: Remote
- Job Type: Part-Time
- Compensation: $20 / Hour
Responsibilities of the Remote Call Center Agent at notifyMD
- Call Center Agents at notifyMD provide friendly, professional, and comprehensive support to our clients’ customers.
- Using excellent customer service skills to provide the best possible experience, you’ll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services.
- You’ll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client.
- Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary.
- You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs.
- We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.
Requirements for the Remote Call Center Agent at notifyMD
To be successful in this role, you must have:
- Customer service experience is a plus, but not required.
- A welcoming voice with an upbeat tone
- Strong command of the English language with good spelling and grammar
- Computer skills in a Windows based environment
- Good attendance
- The ability to type 35 words per minute or more
- Broadband Internet – you must pass our speed test
- 1 GB of available space
- A Windows PC or laptop with a direct Ethernet connection (no wi-fi)
- (or can get) a USB headset with microphone – no wireless
- Bilingual Spanish and/or French is a plus!
Shifts Offered:
- Part Time – approximately 14-19.5 hours per week, depending on shifts available
- 6-day work week (M-F + one weekend day)
- Set schedules. Know when you are working!
- Holiday work is required
Apply Here – Remote Call Center Agent at notifyMD