Project Manager: Professional Services at Clickatell
Clickatell is a global leader in mobile messaging and transaction services, which enable its customers to connect, interact and transact with their business partners and communities on the mobile phone.
Video: Ontbytsake (Breakfast Matters) Profile of Clickatell Clickatell’s global footprint means that it can deliver short message services (SMS) through it’s next-generation.
Clickatell Message eXchange (CMneXt) to over 960 mobile networks in over 220 countries and territories, with the potential to reach 6 billion mobile phone users – more than 80 percent of the world’s population.
Location: Lagos
Job Type: Full-time
ResponsibilitiesÂ
- Manage deployment/integration activities for key, mainstream customers from contract to launch.
- Manage different types of projects and activations by developing project plans and ensuring optimal utilization of all tools to track progress and monitor roadblocks.
- Establish all project requirements and ensure compliance to all timeframes and prepare appropriate presentations for all customers.
- Coordinate all activities, both internal teams, customer teams and (when appropriate) third party (external) teams.
- Measure, control and report on all project activities related to milestones.
- Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements towards best practice
- Guiding customers through required implementation processes and act as focal point for project communications. Ensure successful deployments to consumer usage.
- Managing issue escalation and resolution processes on behalf of the customer We Are On A Learning Journey
Requirements of the Role
- Tertiary qualification in a relevant field (project management or systems development) or relevant field experience.
Work Experience
- 3+ years of software implementation project management experience in a fast paced, high-growth organization
- Working with high profile customers in a project management capacity
- Implementing and successfully managing projects or initiatives
- Experience with payments, telecoms or fintech environments in a SAAS architecture will be an advantage.
- Knowledge of different deployment methodologies is a requirement.
Proficient Knowledge and Ability (this means that you know your stuff)
- Strong business acumen, analytical and problem skills, and focus
- Understanding of MS suite of products, Jira, Confluence and Asana will be an advantage.
- Ability to work with stakeholders at different levels across cultural and time zone barriers
In-Depth Knowledge and Ability (this means that you are the “go-to” person)
- Project management tools and best practice for enterprise solution implementation.
- Expert ability to handle high profile customers and complex technology projects.
- Proven ability to interact with Senior client decision makers, building confidence to deliver on strategic projects.
Benefits
Perks of the Role
- Medical Aid contribution.
- Pension fund contribution.
- Quarterly performance incentive bonus.
- Risk benefit company contributions.
- Reimbursable communications allowance for internet and mobile phone bills.
- Half-day off on your birthday.
- 5 personal days leave a year, over and above your annual leave.
- Remote Working possibility.
- Home office set-up with laptop, monitor and other related items.
