Novella Africa Limited – Our client, Our client, a leading SAP service provider with a diverse range of clients across various industries, is recruiting to fill the position below:
Job Title: Graduate Trainee, Customer Care and Project Support
Job ID: ZR_127_JOB
Location: Lagos
Employment Type: Full-time
Job Summary
- Undertake all receptionist and clerical duties at the front desk, project goodwill, and a positive company image at first impression
- Provides effective support for other operational and project activities for internal and external customers as required.
Responsibilities
- Ensure all company culture and policies are consistently adhered to.
- Driving, managing, and enforcement of the working culture and work environment, by embodying, communicating, and implementing corporate culture.
- Greets and welcomes physical guests warmly, and manages incoming phone calls, corporate communications, and company correspondence.
- Identifies and assesses customers’ needs to achieve satisfaction and retention.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Has solid knowledge of the company’s values, and products/services and delivers accurate, valid, and complete information by using the right methods/tools.
- Handle customer inquiries, and complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Provides effective project support to both the consultants and operations teams regarding external and internal company projects
- Follows communication procedures, guidelines, and policies and goes the extra mile to engage/support customers (both internal and external).
- Supports the Practice Manager in managing Administrative and procurement activities to ensure the optimization of the Company’s resources.
- Provide support in the generation of sales leads to promote company products and services and boost market share position/value.
- Meet personal/customer service team sales targets and call-handling quotas.
- Create content, i.e., writing, videography, blogging, and social media usage.
- Any other assignments as directed by the Line Manager.
Requirements
- BSc / HND in Arts, Social Sciences, Finance, and Administration or relevant discipline from a reputable institution.
- Certification / Knowledge of office management and basic bookkeeping is an added advantage.
- Project Management certification is an added advantage.
- Proven experience as a front desk representative, agent, or relevant position.
- Proficient with Microsoft Office Suite or related software.
- Ability to quickly learn the organization’s culture, values, products, and services.
- Skilled in content creation, blogging, and social media usage.
- High Confidence, People Oriented with a high level of Maturity.
- Excellent written and verbal Communication skills.
- Excellent self-leadership and good organizational skills.
- Effective customer service orientation and training.
- Interpersonal and stakeholder management skills.
- Project Management Skills, Innovation, and problem-solving skills.
- Marketing abilities, selling skills, good communication and negotiation skills.
Application Closing Date: Not Specified.