I.T Support Officer at ADDAS Ultimate Limited

Sep 3, 2024

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I.T Support Officer at ADDAS Ultimate Limited

ADDAS Ultimate Limited (ADDAS Mall) is a retail brand that offers a world class essential services to customers – (ranging from Groceries, Households and Electronics, Restaurant and Bakery, Fashion and Clothings).

Job Description

We are seeking to hire candidates for the role of an I.T Support Officer in a fast-growing company that offers great benefits with opportunity to advance, learn and make a difference.
The ideal candidate will have a strong background in information technology, with expertise in computer systems, networks, and software applications.
This role requires problem-solving abilities, attention to detail, and a proactive approach to maintaining and improving our IT infrastructure.

Location: Lagos

Job Type: Full-time

Responsibilities

Install, configure, and maintain computer hardware, software, and networks.
Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers.
Provide technical support to users, including troubleshooting and resolving IT-related problems.
Ensure security of IT systems, including data backup, antivirus protection, and access controls.
Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs.
Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity.
Collaborate with other departments to understand IT needs and requirements.
Plan and execute IT projects, including upgrades, migrations, and installations.
Document IT systems, configurations, and procedures for knowledge sharing and training.

Requirements

Bachelor’s Degree in Information Technology, Computer Science, or related field.
2 – 5 years relevant work experience.
Proven experience in IT support or administration.
Strong technical knowledge of computer hardware, software, and networks.
Excellent problem-solving and troubleshooting skills.
Familiarity with operating systems, such as Windows, ICG software.
Knowledge of network protocols, security principles, and best practices.
Ability to prioritize tasks and work under pressure.
Excellent communication and interpersonal abilities.
Attention to detail and accuracy in work.
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.