Product Manager at Leatherback (Mobile & Consumer Retail)

Nov 26, 2024

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Product Manager at Leatherback (Mobile & Consumer Retail)

Location: Lagos
Job Type: Full-time

About Leatherback

We are Leatherback, and we provide a single access point that empowers individuals and businesses to be truly global.

We do this by building best-in-class financial, payment, and commerce solutions that remove barriers to global growth and mobility for all citizens of the world.

Leatherback is a global digital cross-border payments service provider positioned to transform how treasury solutions are delivered to businesses and individuals in frontier countries.

About the Role of the Product Manager at Leatherback

We are looking for an entrepreneurial and forward-thinking Product Manager to lead the development and growth of Leatherback’s mobile app, our flagship product for retail customers.
This role is pivotal in creating a seamless and delightful user experience for individual consumers, driving engagement, and fulfilling our mission of delivering borderless finance solutions.
The ideal candidate will combine technical expertise, strategic vision, and a customer-first mindset to build a world-class mobile product.

Key Responsibilities of the Product Manager at Leatherback

Define and articulate the product vision and strategy for Leatherback’s mobile app, focusing on delivering exceptional consumer/retail banking experiences.
Drive the end-to-end product lifecycle, from ideation and development to launch and ongoing optimization, ensuring high-quality execution and timely delivery.
Collaborate closely with design, engineering, and marketing teams to create a user-centric mobile app experience that meets customer needs and drives business objectives.
Analyze customer feedback, market trends, and app performance metrics to identify areas for improvement and prioritize impactful solutions.
Develop and manage the product roadmap, ensuring alignment with Leatherback’s overall goals and adapting to changes in market dynamics.
Optimize user acquisition, retention, and engagement metrics through thoughtful feature development and user journey enhancements.
Partner with compliance, sales, and support teams to ensure the app meets regulatory requirements and resolves customer pain points effectively.
Stay ahead of market trends and advocate for mobile-first innovations to maintain Leatherback’s competitive edge.

Qualifications needed for the Product Manager at Leatherback

Experience and Expertise:

Proven Track Record: At least 5 years of experience managing successful mobile app products, preferably in fintech or banking.
Technical Knowledge: Strong understanding of mobile technologies, including app frameworks (e.g., Flutter, React Native), APIs, and backend integrations. Familiarity with both iOS and Android development is highly desirable.
UX/UI Proficiency: Expertise in delivering intuitive and user-friendly app experiences, with a strong eye for design and usability.

Analytical and Strategic Thinking:

Data-Driven Decision Making: Skilled in using analytics tools (e.g., Mixpanel, Google Analytics) to track app performance, derive insights, and guide product enhancements.
Strategic Vision: Ability to align product initiatives with business goals and balance short-term wins with long-term impact.

Customer-Centric Mindset:

Empathy for Users: Deep understanding of consumer behavior and the ability to translate customer pain points into impactful product solutions.
Global Perspective: Familiarity with multi-currency and cross-border financial products, particularly in emerging markets, is a strong advantage.

Leadership and Collaboration:

Cross-Functional Leadership: Proven ability to lead and collaborate with diverse teams, including design, engineering, and marketing, to achieve shared goals.
Stakeholder Management: Experience balancing competing priorities and managing relationships with both internal teams and external partners.

Communication and Problem-Solving:

Clear Communicator: Exceptional written and verbal communication skills to articulate product vision and drive alignment.
Creative Problem Solver: Ability to navigate challenges and deliver innovative, customer-centric solutions.

Education:

First Degree in a relevant discipline.

Preferred Experience

Scaling Expertise: Experience scaling mobile applications to serve large consumer bases effectively.
Fintech Knowledge: Familiarity with payment systems, wallet infrastructures, or other consumer-facing financial services.
Startup Environment: Experience thriving in fast-paced, high-growth settings with an entrepreneurial mindset.

Key Personality Traits

Innovative Thinker: Passionate about leveraging technology to solve complex problems and deliver meaningful customer experiences.
Detail-Oriented: Ensures the highest quality standards in product development and delivery.
Team Player: Thrives in collaborative environments and values cross-functional teamwork.