IT Support Agent – Internship at Jumia Nigeria
Jumia is your number one Online Shopping solution in Nigeria.
There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you.
Jumia has payment options that suit everyone, and we have a payment-on-delivery option for extra convenience. Shopping online in Nigeria is easy and convenient with us.
The Jumia mall provides you with a wide range of products you can trust. Discover JIM’s Big Thing for that special person in your life. You can also shop online for Valentine gifts and have them delivered directly to your loved one.
Location: Lagos
Job Type: Full-time
Responsibilities (What you will be doing)
- Provide first-level technical support to Jumia employees and departments
- Assist in troubleshooting hardware and software issues
- Help maintain and update IT inventory and asset management systems
- Contribute to the creation and maintenance of IT documentation and user guides
- Assist in setting up and configuring workstations and mobile devices
- Support the implementation of IT security best practices
- Help monitor and maintain network performance and connectivity
- Assist in user account management and access control
- Participate in IT projects and initiatives as assigned
- Collaborate with other IT teams to resolve complex technical issues
- Assist in providing support for Jumia’s e-commerce platforms and internal tools
- Help in organizing and conducting basic IT training sessions for employees.
Criterias (What we are looking for)
- Fresh graduates or currently pursuing a degree in Information Technology, Computer Science, or a related field
- Basic understanding of computer hardware, software, and networking concepts
- Familiarity with Windows and macOS operating systems
- Strong problem-solving and analytical skills
- Ability to explain technical concepts to non-technical users
- Eagerness to learn and adapt to new technologies
- Basic understanding of e-commerce platforms and operations (preferred)
- Familiarity with ticketing systems and IT service management principles (preferred)
- Excellent communication skills, both verbal and written
- English proficiency.
What We Offer
- A unique experience in an entrepreneurial, yet structured environment.
- A unique opportunity of having strong impact in building the African e-commerce sector.
- The opportunity to become part of a highly professional and dynamic team.
- An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders.
