Remote WordPress Technical Supporter (French and English Speaker) at OnTheGoSystems

Jul 30, 2024

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Remote WordPress Technical Supporter (French and English Speaker) at OnTheGoSystems

OnTheGoSystems builds tools for the localization industry. Our products allow developers to build multilingual websites and business owners reach a global audience.

We’re the market leader inside the WordPress ecosystem and we’re building now a new SaaS product that will make software translation a no-brainer.

Job Description

At OTGS we are bridging linguistic and cultural boundaries.

We are in search of an experienced WordPress technical supporter speaking excellent French and English for WPML Forums to join our strong team of supporters and developers.
It’s important to be a good team player and an excellent communicator with self-discipline, especially when you are almost done but there’s a client reporting an issue that needs debugging.

Location: Remote

Job Type: Contract

Responsibilities

Debug issues reported by our clients.
Reply to questions from clients,in chats or tickets.
Look at configurations and code lines.
Collaborate with Support team members.
Escalate issues or features to Development teams.

Qualifications

At least 2-3 years of proven experience in a Technical Customer support role, preferably related to WordPress.
Excellent French and English skills (+German and Arabic will be nice) (both written and spoken).
Expertise in WordPress UI and Codex (+ templates, taxonomy, custom post types)/ WP CLI / GIT basics / HTML / CSS / JavaScript / PHP (reading) / Chrome DevTools (or similar).
Experience building websites using WordPress.
Outstanding problem-solving skills.
Patience and strong attention to detail.
A reliable strong internet connection (we have calls daily).

What we offer

100% remote position,
Body And Mind Movement (BAMM) program to support your physical activities and other hobbies,
A computer budget to make your workplace better,
A Kindle device with an access to our company Amazon account,
We respect national holidays in each country and want you to have a rest these days,
Being part of a team of smart, self-driven individuals,
Great opportunity to progress and advance,
Collaborating with team members across the globe.